Keilah G. Chambers
Louisa,VA
Summary
Dedicated healthcare professional with more than 13 years of experience in the healthcare industry, including extensive expertise in surgery scheduling and care coordination. Proven ability to manage complex surgical schedules, collaborate effectively with multidisciplinary medical teams, and support exceptional patient experiences. Known for strong organizational, communication, and problem-solving skills, with a commitment to operational efficiency and quality patient care. Adaptable and team-oriented, with a demonstrated ability to thrive in fast-paced healthcare environments while maintaining accuracy, professionalism, and attention to detail.
Overview
10
10
years of professional experience
Work History
Colorectal Surgery Scheduler
UVA Health
Charlottesville, VA
09.2025 - Current
- Coordinated surgical schedules to optimize operating room utilization and patient flow.
- Managed patient appointments, ensuring timely communication of changes and confirmations.
- Liaised with surgeons and medical staff to facilitate seamless scheduling processes.
- Implemented process improvements that enhanced scheduling efficiency and reduced appointment conflicts.
- Developed relationships with several different departments to streamline referral processes and joint surgeries and enhance patient care coordination.
- Helped educate patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
Server/Bartender
Vitos Italian Restaurant
Mineral , Virginia
08.2022 - 09.2025
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Certified Community Health Worker
22nd Century Technologies/RAHD
Fredericksburg, VA
12.2020 - 03.2025
- Patient education/ Interviews for local health department reporting and tracking.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
Front and Back Office Medical Assistant
Lomita Family Medical Group
Spring Valley, California
06.2022 - 08.2022
- Reporting lab results to the county when positive communicable disease reports arise
- Patient education/ Plan of care (providing resources and support in accordance to diagnosis)
- Upholding proper phone etiquette while working in a fast-paced environment. Triaged patients in-person and via telephone to help optimize clinical resources.
- Referral submissions and coordination.
- Calling patients to come to the office for any preventive lab work and visits
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Medical Office Manager
Marque Urgent Care LLC
San Diego, California
08.2016 - 05.2020
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Led team meetings focused on performance assessment, fostering a culture of continuous improvement among staff.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budgets.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed10 employees with various personalities and from different cultures for large multi practice urgent care-physician practice.
Education
Bachelor of Science - Public Healh
California Baptist University
Riverside, CA07.2026
Certified Community Health Worker - Public Health
Virginia Certification Board
VirginiaProfessional Spanish Interpreter - Spanish Interpreting
Virginia Institute of Interpreting
VirginiaMedical Assisting
Kaplan College
Chula Vista, CA08.2012
High School Diploma -
Helix Charter High School
La Mesa, CA06.2011
Skills
- Exceptional patient care
- Schedule coordination
- Patient coordination
- Time management
- Collaboration and teamwork
- Critical thinking
Medical office administration
Monitoring patient progress
Direct Patient Care
Languages
Spanish
Native or Bilingual
Timeline
Colorectal Surgery Scheduler
UVA Health
09.2025 - Current
Server/Bartender
Vitos Italian Restaurant
08.2022 - 09.2025
Front and Back Office Medical Assistant
Lomita Family Medical Group
06.2022 - 08.2022
Certified Community Health Worker
22nd Century Technologies/RAHD
12.2020 - 03.2025
Medical Office Manager
Marque Urgent Care LLC
08.2016 - 05.2020
Professional Spanish Interpreter - Spanish Interpreting
Virginia Institute of Interpreting
Medical Assisting
Kaplan College
High School Diploma -
Helix Charter High School
Bachelor of Science - Public Healh
California Baptist University
Certified Community Health Worker - Public Health
Virginia Certification Board
Personal Information
Title: Colorectal Surgery Scheduler