KEILANI WILLIAMS
Las Vegas,NV
Summary
My Immediate goal is to find employment with a company which will utilize my critical thinking and
analytical skills, as well as feed my thirst for knowledge and growth. I am a team player and enjoy working with others. I
love helping contribute to a positive work environment with opportunities for growth and advancement.
Overview
11
11
years of professional experience
Work History
FOH Service Center Agent
Tesla Motors Inc
Las Vegas, NV
10.2024 - Current
- Check in customers to their appointment
- Communicate and clarify all concerns for appointment
- Prepare and assign appointments in queue
- Process purchase orders
- Created training schedule/manual
- Teach vehicle diagnostics to teammates
Virtual Service Center Agent
Tesla Motors Inc
Las Vegas, NV
01.2022 - 10.2024
- Manage the preparation of service center appointments
- Request or draft parts required for repairs
- Communicate with customers to gather additional information
- Visually inspect photos and videos to create appointment preparation.
Inside Delivery Adviser
Tesla Motors Inc
Las Vegas, NV
08.2017 - 12.2021
- Part of a team that helped launch Model 3, contributing to mission statement of accelerating the world’s transition to sustainable energy
- Managing personal pipeline utilizing Salesforce CRM
- Responding to high volume of calls in delivery inbound line
- Cross-trained in delivering Model S and Model X vehicles.
Vendor Support/ Back Office Team Lead
Credit One Bank
Las Vegas, NV
05.2016 - 08.2017
- Providing customer service to card members whose phone calls have been escalated to our corporate office
- Leading a team of 15-20 people in the mailroom and back-office customer service
- Assisting agents with working through challenging situations, managing emotional conflicts between employees
- Assisting upper level management with morning daily reports and making positive work flow decisions.
Housekeeping Assistant Manager / Rooms
Wynn Resort
Las Vegas, NV
07.2014 - 05.2016
- Team management: Conduct pre-shift informational meetings, supervise and consistently train company employees while being fair and polite
- Complete bi-weekly supply orders on time and efficiently
- Monitor status of 180 rooms and reconcile as needed to complete cleaning duties for all rooms
- O Rooms Control: Monitoring daily turn of Wynn tower
- Providing daily tracking paperwork for managers o Communicator between front desk and housekeeping
- Notating and communicating VIP guests and respective room requests
Education
Bachelor of Arts - Business Administration, Accounting
University of Hawai’i West Oahu
05.2013
Associate degree - liberal arts
University of Hawai’i Maui College
05.2010
Timeline
FOH Service Center Agent
Tesla Motors Inc
10.2024 - Current
Virtual Service Center Agent
Tesla Motors Inc
01.2022 - 10.2024
Inside Delivery Adviser
Tesla Motors Inc
08.2017 - 12.2021
Vendor Support/ Back Office Team Lead
Credit One Bank
05.2016 - 08.2017
Housekeeping Assistant Manager / Rooms
Wynn Resort
07.2014 - 05.2016
Bachelor of Arts - Business Administration, Accounting
University of Hawai’i West Oahu
Associate degree - liberal arts
University of Hawai’i Maui College
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