KEILANY HERNANDEZ
Winter Haven,FL
Summary
Dynamic professional with extensive experience in pharmacy operations and customer service excellence. At SouthLake and Walgreens, I enhanced prescription accuracy and streamlined inventory management. Bilingual in Spanish and English, I excel in team coordination and employee training, consistently improving service quality and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Department manager
SouthLake and Alchimist Pharmacy
Tampa, FL
03.2025 - Current
- Manage entire team
- Oversight of medications
- Ensures compliance pharmacy rules, and USP standards for compounding
- Oversee daily compounding activities
- Manage raw ingredient inventory, including ordering, storing, and monitoring
Coordinator & Educator
Hospicio La Fe
01.2024 - Current
- Facilitated onboarding and training of new employees to ensure smooth integration.
- Streamlined task coordination and communication between teams to promote collaboration.
- Coordinated daily staff activities to enhance operational organization.
Pharmacy Intern Technician
Walgreens
01.2022 - 12.2023
- Supported pharmacists in preparing and dispensing prescriptions, ensuring accuracy and compliance.
- Managed medication inventory to maintain stock levels and prevent shortages.
- Provided exceptional customer service in fast-paced retail pharmacy, improving patient satisfaction.
Supervisor & Customer Service
Turnos Media
01.2020 - 12.2023
- Supervised call center staff to ensure timely resolution of high‑volume service requests.
- Trained new employees on service procedures and internal systems to enhance team competency.
- Coordinated emergency response efforts for CESCo and government services to ensure effective service delivery.
Education
Pharmacy Technician Program -
Universidad Interamericana
Arecibo, Puerto Rico01-2020
Skills
- Pharmacy Operations
- Medication management
- Inventory Management
- Team Coordination
- Employee Training
- Problem Solving
- Customer Service Excellence
- Bilingual (Spanish & English)
- Attention To Detail
Timeline
Department manager
SouthLake and Alchimist Pharmacy
03.2025 - Current
Coordinator & Educator
Hospicio La Fe
01.2024 - Current
Pharmacy Intern Technician
Walgreens
01.2022 - 12.2023
Supervisor & Customer Service
Turnos Media
01.2020 - 12.2023
Pharmacy Technician Program -
Universidad Interamericana