BRIANNA DEFRANCISCO
Hurst,TX
Summary
Dedicated Pharmacy Technician skilled in medication therapy and patient engagement. Enhances customer satisfaction through effective communication and collaboration. Trains and develops teams while ensuring accuracy in prescription processing and fostering positive patient experiences.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
INTAKE DEPARTMENT
BIOLOGICS BY MCKESSON
03.2025 - Current
- Committed to connecting patients to life-changing medication in oncology and other rare disease therapeutic areas.
- Deliver both our patients and our partners with seamless access to therapies and unmatched personalized engagement, so our patients get the most out of the care they receive.
- Simplify access to medications and deliver personalized care that helps patients achieve the best possible outcomes.
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction.
- Quickly identified and addressed customer needs to improve overall satisfaction.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
PHARMACY TECHNICIAN/OPERATIONS MANAGER
WALGREENS
01.2021 - 03.2025
- Managed staffing through recruitment, selection, onboarding, and training to build a competent pharmacy team.
- Led training, coaching, and performance management of pharmacy technicians to enhance team capabilities.
- Performing day to day non-clinical pharmacy operations, administrative activities, ensuring efficient pharmacy workflow and a positive patient experience.
- Operating pharmacy systems to obtain patient and drug information and process prescriptions, under the supervision of a pharmacist and within guidelines of authorized company policies, law, regulations, and business ethics.
- Collaborated with peers and pharmacy staff to ensure timely order fulfillment.
- Engaged customers and patients by greeting them and offering product assistance; resolved complaints and responded to requests promptly to ensure positive experiences.
- Built strong relationships with customers by proactively offering tailored services.
- Facilitated prescription transfers to other pharmacies to ensure continuity of care.
RETAIL SUPERVISOR/ WEARHOUSE SUPPORT
BED BATH & BEYOND
06.2017 - 01.2021
- Promptly and politely responds to customer inquiries and requests by providing advanced knowledge of merchandise.
- Provide excellent customer service to internal and external customers.
- Troubleshot customer complaints and provided effective solutions to resolve issues.
- Coached associates on processes and skills to enhance team performance.
- Led team operations as the designated leader on duty.
- Executed stocking, cashiering, price changes, and cart retrieval to support daily operations.
- Efficiently and accurately receive, select, prepare, and ship orders based on customer specifications.
- Use available technology (scanner, computer applications) to troubleshoot problems and escalate appropriately.
- Perform departmental functions to meet overall productivity metrics for the facility.
Education
High School Diploma -
L.D BELL HIGH SCHOOL
Hurst, TX06.2019
Skills
- Patient registration
- Prescription data entry
- Medication therapy
- Drug interactions
- Side effects
- Preparation of medications
- Counting
- Verifying
- Pharmacy operations
- Stock management
- Attention to detail
- Accuracy
- Adaptability
- Multitasking
- Collaboration
- Communication skills
- Healthcare services
- Report filing
- Organization
- Certified Immunizer
Certification
Certified Pharmacy Technician
Timeline
INTAKE DEPARTMENT
BIOLOGICS BY MCKESSON
03.2025 - Current
PHARMACY TECHNICIAN/OPERATIONS MANAGER
WALGREENS
01.2021 - 03.2025
RETAIL SUPERVISOR/ WEARHOUSE SUPPORT
BED BATH & BEYOND
06.2017 - 01.2021
High School Diploma -
L.D BELL HIGH SCHOOL