Keilina Alvarenga
Rosenberg,TX
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
13
13
years of professional experience
Work History
Medical Assistant Manager
Any Lab Test Now Royal Oaks/Galleria
11.2013 - 10.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all lab supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Banquet Server
Norris Conference Center
04.2011 - 07.2013
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
Allied Health Profession - Phlebotomy
Pima Medical Institute
Houston, TX11.2011
High School Diploma -
Elsik High School
Houston, TX06.2010
Skills
- Diagnostic Test Coordination
- Clinical Procedure Oversight
- Change Management and Implementation
- Electronic Health Records Management
- Written and Verbal Communication
- Inventory Control and Ordering
- Empathy and Compassion
- Scheduling and Appointment Management
- Team Leadership and Motivation
- Medical Terminology Proficiency
- Employee Recruitment and Hiring
- Patient Confidentiality
- Specimen Preparation
- Venipuncture
- Sample and Specimen Collection
- Blood collection techniques
- Butterfly Venipuncture
- Bilingual Customer Service English/Spanish
Timeline
Medical Assistant Manager
Any Lab Test Now Royal Oaks/Galleria
11.2013 - 10.2023
Banquet Server
Norris Conference Center
04.2011 - 07.2013
Allied Health Profession - Phlebotomy
Pima Medical Institute
High School Diploma -
Elsik High School
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