Keilisa Soto Ramos
Tampa,Florida
Summary
Objectives Contribute to the Company through knowledge and experience of sales and marketing through excellent leadership skills and interpersonal relations. Responsible and committed with the organization to always comply and exceed company goals. Excellent communication skills and customer services oriented.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Driver
Amazon Flex
Tampa, Florida
05.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Checked in with dispatch service and updated with current location
- Verified daily deliveries against shipping instructions before delivering to customers
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
Front Desk/Cashier
Dry Cleaner & Tailor of
Tampa, Florida
01.2019 - 01.2020
- Responsible for ensuring excellent services and customer satisfaction.
- Reviewed weekly sales ads and monitored price changes
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Completed inventory counts and ordered merchandise
Cashier/Customer Service
University Laundromat
Tampa, Florida
01.2017 - 01.2020
- Responsible for ensuring excellent services and customer satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Restocked and organized merchandise in front lanes
- Completed inventory counts and ordered merchandise
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Cashier
Sav-Mor Market
Tampa, Florida
01.2017 - 01.2018
- Responsible for ensuring excellent services and customer satisfaction.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Food and Beverage Supervisor
Hotel El Conquistador
Fajardo, Puerto Rico
01.2015 - 01.2016
- Responsible for overseeing the service in the Food & Beverage Outlets
- Responsible for assisting the manager with training, motivating and coaching the staff and monitoring expenses and controlling labor costs.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Identified team weak points and implemented corrective actions to resolve concerns
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Monitored food preparation, production and plating for quality control
Server/Cashier/Team Leader
Don Pepe Restaurant
Río Grande, Puerto Rico
01.2013 - 01.2015
- Responsible for ensuring excellent services and customer satisfaction at restaurants.
- Used slow periods to restock supplies, ice, trays and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Checked identification for minimum age for sale of alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Banquet Server
KCS, Hotels Restaurants/Ballrooms
San Juan, Puerto Rico
01.2011 - 01.2015
- Responsible for ensuring excellent services and customer satisfactions in corporate meetings at hotels restaurants
- Assure all areas are clean and well organized through event.
- Prepared serving and appetizer trays and set tables at diverse events.
- Executed synchronized meal service simultaneously serving multiple guests
- Provided friendly, courteous service to create memorable moments for guests
- Monitored dietary restrictions and served guests with special needs
- Served appetizers, delivered entrees and refilled beverages for banquet guests
- Answered guest questions about event plans and food service choices
Teacher
Centro de Cuido Diurno y Pre-Escolar Amiguitos, Inc
Fajardo, Puerto Rico
01.2011 - 01.2014
- Responsible for the education of pre-school students of Pre-Pre K, Pre-K, Kinder and First Grade
- Ensuring the use of appropriate techniques for the education of kids from 3-6 yrs
- Use of innovative techniques to captive their interest and ensure knowledge is developed and acquired
- Evaluate the knowledge through different skills.
Salesman and Call Center
Liberty Cablevision, Cable Services
Luquillo, Puerto Rico
01.2004 - 01.2011
- Responsible for the promotion and sales of cable services
- Provide follow up to the customers to assure their timely and proper enrollments to the programs
- Promotes the new services for the company
- ACHIEVEMENTS Participated in the qualification and validation of various control substances products assuring approval in the established time frame
- Active participation in the following projects due to plant closing: transfer of finished product process, reserve samples, equipment and raw material
- Creation and revision of operational procedures to develop the people at the different areas comply with the regulatory compliance.
Education
High School Diploma - Education
Isidro A. Sánchez High School
Luquillo, Puerto Rico05.1998
Skills
- Organization and Time Management
- Written Communication
- MS Office
- Safety standards and protocols
- Processes and procedures
- City and non-city driving
- Interpersonal Communication
Certification
CPR Certified
Serv-Safe Certified
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver
Amazon Flex
05.2021 - Current
Front Desk/Cashier
Dry Cleaner & Tailor of
01.2019 - 01.2020
Cashier/Customer Service
University Laundromat
01.2017 - 01.2020
Cashier
Sav-Mor Market
01.2017 - 01.2018
Food and Beverage Supervisor
Hotel El Conquistador
01.2015 - 01.2016
Server/Cashier/Team Leader
Don Pepe Restaurant
01.2013 - 01.2015
Banquet Server
KCS, Hotels Restaurants/Ballrooms
01.2011 - 01.2015
Teacher
Centro de Cuido Diurno y Pre-Escolar Amiguitos, Inc
01.2011 - 01.2014
Salesman and Call Center
Liberty Cablevision, Cable Services
01.2004 - 01.2011
High School Diploma - Education
Isidro A. Sánchez High School
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