Keilisha Jackson
Port Wentworth,GA
Summary
To obtain employment with a company in which I can grow and become a great asset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Bartender
Aloft Hotel
02.2023 - Current
- Mixed drinks according to house or standard recipe
- Cash handling, sales, cleaning bars and work areas
- Opening/closing standard restaurant duties
- Monitored bar to maximize productivity
- Directed staff in daily work assignments.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Service Representative Chat
TTEC
10.2020 - Current
- Handle inbound chats in a courteous, timely, and professional manner
- The ability to multi-task, stay on task, and self-manage
- Correctly answer customer questions while following all required procedures
- Resolved customer issues
- Worked in the inbound call center
- Managed customer accounts
- Conducted customer service surveys
- Assisted customers via live chat.
Executive Personal Assistant
The Bentley Didier Firm
01.2017 - 05.2019
- Assist the owner with daily tasks
- Assist with daily management, scheduling of meetings, sending emails, arranging travel, and ensuring everything runs smoothly.
Front Desk Receptionist
Motel 6 / Studio 6
08.2018 - 03.2019
- Checked in customers, provided excellent customer service, checked vacant rooms and put in work orders for maintenance made sure till and safe were correct
Assistant Manager
Overtime Sports Bar and Grill
10.2015 - 01.2017
- Distribute friendly customer service
- Cash handling, sales, cleaning work areas
- Opening/closing standard duties
- Directed staff in daily work assignments
- Mixed drinks per recipeBartender/Bar Manager
Bartender/Bar Manager
Frozen Paradise
04.2013 - 10.2015
- Mixed alcoholic & non-alcoholic drinks
- Distribute friendly customer service
- Mixed drinks according to house or standard recipe
- Cash handling, cleaning bars and work areas
- Opening/closing standard restaurant duties.
Clerical Secretary
Savannah Tax Services
12.2012 - 03.2014
- Prepared contracts, policies, invoices, leasing and checks
- Used and coordinated maintenance of office equipment
- Proofread materials
- Reviewed and verified data
- Maintained and updated files, mailing, database systems
- Responded to requests for information
- Answered and screened telephone calls
- Provided support to office manager
- Performed data entry
- Professional Greeted and directed visitors
- Maintained calendars.
Education
Associate - Political Science & Government
Savannah State University
Skills
- DATABASE
- DATABASE SYSTEMS
- MICROSOFT OFFICE
- MS OFFICE
- Bartending
- Personal Assistant Experience
- Administrative Experience
- Restaurant Experience
- Live chat
- Typing
- Payment Processing
- Beverage Preparation
- Liquor, Beer, and Wine Knowledge
- Cash Register Operation
- Outgoing Personality
- Wine and Liquor Knowledge
- Ordering Procedures
- Staff Management
- Inventory
- Highly Reliable
- Responsible Alcohol Service
- Order Management
- Engaging Personality
- Customer Service
- Inventory Management
- Customer Service Expertise
Personal Information
Title: Personal Assistant
Timeline
Bartender
Aloft Hotel
02.2023 - Current
Customer Service Representative Chat
TTEC
10.2020 - Current
Front Desk Receptionist
Motel 6 / Studio 6
08.2018 - 03.2019
Executive Personal Assistant
The Bentley Didier Firm
01.2017 - 05.2019
Assistant Manager
Overtime Sports Bar and Grill
10.2015 - 01.2017
Bartender/Bar Manager
Frozen Paradise
04.2013 - 10.2015
Clerical Secretary
Savannah Tax Services
12.2012 - 03.2014
Associate - Political Science & Government
Savannah State University