Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Santiago Zuluaga

Orlando,FL

Summary

Dynamic and results-driven bartender with a proven track record at Rock & Brews, excelling in employee training and cocktail preparation. Adept at enhancing customer satisfaction through effective service and problem resolution, while ensuring compliance with health codes. Passionate about creating memorable dining experiences and fostering a collaborative team environment.

Overview

9
9
years of professional experience

Work History

Bartender/Manager

Rock & Brews
Orlando, Florida
10.2021 - Current
  • Executed opening and closing duties to uphold operational standards daily.
  • Trained new servers and bartenders on standard operating procedures.
  • Prepared high-quality drink items and specials efficiently.
  • Enforced customer service standards, resolving problems to ensure satisfaction.
  • Monitored staff performance, addressing issues promptly to maintain service quality.
  • Expedited meal service from kitchen window to enhance customer experience.
  • Maintained cleanliness and organization of bar area and equipment.
  • Enforced all state laws pertaining to the sale of alcohol
  • Recorded daily sales data accurately to track financial performance. and distributed tips accurately.
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.

Cashier

Tijuana Flats
03.2020 - 01.2022
  • Training new FOH employees on POS system and store protocols
  • Restocking and cleanliness of store
  • Catering communications

Server/Togo/Host

Chuy’s
07.2017 - 02.2019
  • Hosting duties
  • Assigning a respectable rotation amongst servers
  • Phone communications over carry-out and catering orders
  • Catering deliveries and set up

Education

Bachelor of Science - Sociology

University of Central Florida
Orlando
01-2023

Associate of Arts -

Valencia Community College
Orlando, FL
01.2020

Skills

  • Excel
  • Database
  • Powerpoint
  • Cocktails
  • Restaurant Etiquette
  • Employee training
  • Health codes compliance
  • Safe serving practices
  • Alcohol awareness
  • Spanish Speaker

Personal Information

Date of Birth: 06/26/98

Timeline

Bartender/Manager

Rock & Brews
10.2021 - Current

Cashier

Tijuana Flats
03.2020 - 01.2022

Server/Togo/Host

Chuy’s
07.2017 - 02.2019

Bachelor of Science - Sociology

University of Central Florida

Associate of Arts -

Valencia Community College
Santiago Zuluaga