Anna Brezinski
Chicago,Illinois
Summary
Experienced and dedicated bartender with a six-year proven track record of delivering exceptional beverage service. Demonstrating excellent skills in drink preparation, consistently exceeding customer expectations and fostering strong customer loyalty. Proficient in efficiently managing opening and closing operations of establishments and effectively handling inventory management. Natural ability to multitask and engage in meaningful conversations, consistently creating a welcoming and enjoyable atmosphere for patrons.
Overview
5
5
years of professional experience
Work History
Bartender/Manager
First Draft Grayslake
2020.05 - Current
- Exceeded company sales expectations by 33% building relationships with 40 customers daily to ensure high customer satisfaction
- Team leader and point of contact for customer resolution, successfully deescalating owners' involvement
- Mentored new employees in how to exceed customer expectations and upsell to drive revenue for First Draft
- Memorized over 65 beers and rotating specials to give customized recommendations to guests
- Trusted team member responsible for depositing cash and checks to maintain accurate records and timecards for payroll
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Beverage & Hospitality Intern
Margaritaville Lake of the Ozarks Resort
2022.05 - 2022.09
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Cross-functionally collaborated with the hospitality team on a business strategy to exceed customer expectations
- Trained employees on how to properly utilize POS systems and improved accuracy of guest acknowledgement and correctly acknowledging the guests involved
- Managed conflict resolution between guests or team members professionally while maintaining a calm demeanor during high-stress situations.
- Created and facilitated an environment of hospitality to meet customers' personalized needs
- Managed inventory across multiple vendors.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing revenue
Account Manager
Drapery Connection
2019.09 - 2021.09
- Facilitated an average of 20 cold calls and sales leads per week
- Conducted weekly journal transaction reviews resulting in 30% savings from the errors caught
- Consulted with customers and building relationships
- Prepared daily bank deposits with 100% accuracy
- Collaborated with cross-functional teams and supported the marketing and operations goals for the company.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Bachelor of Arts - Sport Management
University of Missouri - Columbia
Columbia, MO05.2022
Skills
- Proficient in Outlook, Excel, Word, and PowerPoint
- Efficient with Adobe Photoshop and Microsoft Illustrator and various POS systems
- Task Delegation
- Complaint Handling
- Highly reliable
Philanthropy
- Organized various activities surrounding charitable events such as Yappy Hour in Columbia Missouri
- Utilized interpersonal skills in directing guests around the NCAA Tournament in Kansas City
- Enforced task management during Feed My Starving Children
- Accomplished 450 hours overall in charity/volunteer work
Timeline
Beverage & Hospitality Intern
Margaritaville Lake of the Ozarks Resort
2022.05 - 2022.09
Bartender/Manager
First Draft Grayslake
2020.05 - Current
Account Manager
Drapery Connection
2019.09 - 2021.09
Bachelor of Arts - Sport Management
University of Missouri - Columbia
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