Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keilitza Henriquez

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Trainer/Server

Raglan Road Irish Pub
12.2020 - Current
  • Promoted to trainer after 1 year to monitor new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle discounts and multiple forms of payments.

Server

Olive Garden
03.2018 - 12.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Supervisor

Teavana
02.2017 - 02.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve areas of opportunity.

Lease Specialist

Starwood Vacations Ownership
02.2016 - 12.2017
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Processed loan applications and monitored progress from start to finish.

Education

Associate of Science - Business Management

Valencia College
Orlando, FL
05.2017

Skills

  • Program Management
  • Online Instruction
  • Payment Collection
  • Public Speaking
  • Creative Problem-Solving
  • New Hire Training
  • Interpersonal Communication
  • First Aid
  • Team Building
  • Organizational Skills
  • Performance Evaluation

Timeline

Trainer/Server

Raglan Road Irish Pub
12.2020 - Current

Server

Olive Garden
03.2018 - 12.2020

Supervisor

Teavana
02.2017 - 02.2019

Lease Specialist

Starwood Vacations Ownership
02.2016 - 12.2017

Associate of Science - Business Management

Valencia College

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Keilitza Henriquez