Roger Marks
Ravenna,OH
Summary
Background includes organizing classes, materials and equipment for restaurant training courses. Organized, proactive and flexible team player with excellent multitasking and time management skills.
Overview
30
30
years of professional experience
Work History
Trainer/Server
Cracker Barrel
Rootstown, OH
10.2018 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Community Manager
UMH Properties, INC.
Hudson, OH
01.2020 - 09.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
Store Manager
Subway Restaurants
Streetsboro, Ohio
08.2016 - 08.2018
- Oversaw, trained and encouraged crew, promoting culture of efficiency and performance.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Bus Driver
Spring ISD
Spring, TX
01.2014 - 01.2016
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Transported passengers safely along prescribed routes according to tight schedules.
Human Resources / Administrative Assistant
Alternatives Unlimited
Houston, TX
01.2011 - 10.2013
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Substitute Teacher / Paraprofessional
Alternatives Unlimited
Cleveland, Ohio
01.2010 - 01.2011
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Flight Attendant
Express Jet
Cleveland, OH
06.2000 - 07.2009
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Assistant General Manager
Taco Bell
Streetsboro, OH
04.1996 - 04.2000
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
Education
High School Diploma -
Crestwood High School
Mantua, OH06.1998
Bachelor of Science - Psychology- Substance Abuse
Kaplan University
Chicago, IL08.2012
Master of Arts - Education Administration And Curriculum
Southern New Hampshire University
Hooksett, NH05.2016
Skills
- Team Member Training
- Team management
- Team building
- New Employee Mentoring
- Communications
- Problem resolution
Timeline
Community Manager
UMH Properties, INC.
01.2020 - 09.2024
Trainer/Server
Cracker Barrel
10.2018 - Current
Store Manager
Subway Restaurants
08.2016 - 08.2018
Bus Driver
Spring ISD
01.2014 - 01.2016
Human Resources / Administrative Assistant
Alternatives Unlimited
01.2011 - 10.2013
Substitute Teacher / Paraprofessional
Alternatives Unlimited
01.2010 - 01.2011
Flight Attendant
Express Jet
06.2000 - 07.2009
Assistant General Manager
Taco Bell
04.1996 - 04.2000
High School Diploma -
Crestwood High School
Bachelor of Science - Psychology- Substance Abuse
Kaplan University
Master of Arts - Education Administration And Curriculum
Southern New Hampshire University