
Compassionate Patient Support Specialist with a solid background in rehabilitative assistance and patient progress tracking. Demonstrates strong problem-solving capabilities and effective communication skills. Maintains a clean and safe environment, ensuring high standards of care. Thrives in independent roles while quickly mastering new skills.
Trained and mentored 171 multi-service students annually in DoD Physical Therapy Technician Program, increasing graduation rates from 48% to 90% within 12 months through teaching 42 units and providing tailored support to at-risk students.
Implemented fully digital course by organizing over 1,000 exams, uploading 16 online tests, and creating three Excel grading spreadsheets to track and manage academic data.
Pioneered telehealth care services, successfully reviewing and booking 145 virtual patient consults, increasing access to care for 80,000 joint personnel.
Managed clinic access and optimized scheduling by creating a template for an additional Occupational Therapist, increasing appointment availability by 16 to enhance patient flow.
Established a FEMA Type 1 Covid Vaccination Site, collaborating with 19 organizations to facilitate the distribution of 202,000 doses to support community health efforts.
Oversaw schedules for 3 providers and 6 technicians, ensuring optimal resource allocation and maintaining operational consistency.
Occupational Therapy Assistant