Keilly Dorbignit Aloma
Las Vegas
Summary
Personable and dedicated Customer Service Representative with extensive experience in pharmaceutical industry and Hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Cashier and Order Taker
The Cosmopolitan Las, Las Vegas Blvd
Las Vegas, NV
01.2026 - Current
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Processed payments using Point of Sale (POS) systems with a focus on speed and accuracy.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout areas, enhancing customer experience.
- Managed incoming room service orders, ensuring timely and accurate delivery to guests.
- Coordinated with kitchen staff to fulfill special requests and dietary restrictions efficiently.
Hostess at Cana Restaurant
Hyatt Centric Brickell Miami
Miami, FL
05.2021 - 09.2025
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Served food and beverages promptly with focused attention to customer needs.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Pharmacy Technician
SMP Pharmacy Solutions
Miami, FL
05.2017 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Supervision and Management
Miami Dade College
Miami, FL12 2023
Associate of Arts - Hospitality Administration/Travel and Tourism
Miami Dade College
Miami, FL12 2020
Pharmacy Technician - Pharmacy Technician
The Praxis Institute
Miami5 2017
High School Diploma - undefined
Flower High School
Syracuse, NY8 2015
Skills
- Multitasking
- Customer Service
- Flexible
- Team building
- Computers Skills- word, excel
- Work ethic and integrity
Timeline
Cashier and Order Taker
The Cosmopolitan Las, Las Vegas Blvd
01.2026 - Current
Hostess at Cana Restaurant
Hyatt Centric Brickell Miami
05.2021 - 09.2025
Pharmacy Technician
SMP Pharmacy Solutions
05.2017 - 05.2021
Associate of Arts - Hospitality Administration/Travel and Tourism
Miami Dade College
Pharmacy Technician - Pharmacy Technician
The Praxis Institute
High School Diploma - undefined
Flower High School
Bachelor of Science - Supervision and Management
Miami Dade College