Keily Bonilla Sorto
CHARLOTTE,NC
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Dade City, NC
05.2025 - Current
- Greeted customers and provided friendly customer service.
- Provided exceptional customer service in a fast-paced dining environment.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Maintained cleanliness and organization of the front of house area.
Shift Leader
Taco Bell
Dade City, NV
03.2021 - 01.2025
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and restocked supplies.
- Assisted in resolving customer complaints to enhance satisfaction.
Education
Gar-Field Senior High School
Woodbridge , VASkills
- Greeting guests
- Efficient communication
- Clear communication
- Attention to detail
- Multitasking and organization
- Adaptability
- Problem solving
- Team player attitude
- Strong work ethic
- Training and development
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front of House Employee
Chick-fil-A
05.2025 - Current
Shift Leader
Taco Bell
03.2021 - 01.2025
Gar-Field Senior High School