Keily Sanchez

Sold Obama care to low income clients who qualified

Made sure to deeply breakdown all the benefits they would receive

Assisted clients in getting the best health plan possible for them

• Worked with management teams to develop annual sales plans, goals, and targets
• Adapted to and remained flexible in changing, fast-paced work environment
• Generated leads and maintained lists of prospective customers
• Analyzed sales data to adjust and improve sales strategies
• Cold called potential customers to generate leads
• Performed administrative tasks, such as maintaining records and handling policy renewals
• Selected company by type of coverage requested by client to underwrite policy
• Calculated premiums and established payment method
• Explained features, advantages, and disadvantages of various policies to promote sale of insurance plans
• Customized insurance programs to suit individual customers, often covered variety of risks
• Generated new business through cold calling, networking events, referrals and other marketing initiatives

• Maintained calm, friendly demeanor with upset customers to deescalate stressful situations
• Make reports daily
• Coach employees
• Assist on calls
• Make sure CSR's are in compliance with adherence
• Evaluated customer account information to assess current issues and determine potential solutions
• Delivered high level of service and support to each customer, paving way for future business opportunities
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge
• Reviewed account and service histories to identify trends and issues

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
• Provided every customer with professional and polite support for sales and service needs
• Initiated friendly conversation with each customer to determine level of assistance required
• Maintained current store, product, and promotional knowledge to drive consistent sales
• Processed payments and maintained accurate drawers to meet financial targets
• Managed cash register operations using POS system including processing sales and returns
• Supported managers with organizing store and showcasing new items in eye-catching displays
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
• Answered questions about current promotions and resolved issues according to store policies