Keily Mesones

• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Conducted insurance verification and preauthorizations and managed patient charts.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Converted paper charts into digital files and uploaded to EMR system.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.

Promoted to Lead Medical Assistant 06/2023

• Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
• Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
• Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Educated patients by providing VIS sheets and administering vaccines, clarifying physicians' orders, answering questions thoroughly.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained patients vital signs, medical history, including medication information, symptoms and allergies.
• Ordered and prepared supplies.
• Performed clerical duties, schedule patients, data entry, answering phones, scanning and filing accordingly into patients electronic charts.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.

• Maintained accurate records of patients, filing, charting, signing in and out patients.
• Documented patients medical history, drug history, allergies, vital signs and chief complaints.
• Collect patients specimens and data.
• Performed EKGs, pulmonary function tests, administered immunizations.
• Answering over 50 phone calls a day, scheduling appointments and directing messages.
• Oriented patients as where to go to get testing done and provide them with phone numbers.
• Verified patients basic information, insurance benefits, eligibility and also get pre-certification on tests if needed.
• Maintained working areas clean.