Keily Pena Torres
Tampa,FL
Summary
Resourceful Member Service Lead known for high productivity and efficient task completion. Excel in problem-solving, customer service management, and conflict resolution, ensuring smooth operations and member satisfaction. Possess strong communication skills, adaptability, and empathy, crucial for navigating member inquiries and fostering positive relationships. Strive to exceed expectations through proactive service and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Lead
Sams Club Pharmacy
Tampa, FL
12.2017 - 07.2024
- Collaborated with other departments within the organization on projects that impacted membership services processes and procedures.
- Performed cash handling duties accurately and efficiently.
- Processed membership applications and payments, including cancellations and refunds.
- Maintained accurate records of all transactions related to membership activities.
- Provided excellent customer service to members and guests.
- Conducted membership orientations for new members.
- Answered member questions about products and services.
- Processed cash and check deposits every day.
Food Preparer
Yogen Fruz
Ponce, Puerto Rico
12.2012 - 09.2017
- Kept records of the quantities of food used for inventory purposes.
- Placed prepared foods into containers or onto serving trays for delivery to dining area.
- Ordered necessary supplies from vendors to restock kitchen inventory as needed.
Education
High School Diploma -
Lila Mayoral
Ponce,PR05-2012
Skills
- Financial Acumen
- Strong leadership
- Team Management
- Product Sales
- Service Upselling
- Membership renewals
Languages
Spanish
Professional
English
Professional
Certification
- Forklift
- Gas station license
Timeline
Member Service Lead
Sams Club Pharmacy
12.2017 - 07.2024
Food Preparer
Yogen Fruz
12.2012 - 09.2017
High School Diploma -
Lila Mayoral
- Forklift
- Gas station license
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