Bilingual customer service professional with experience in healthcare, childcare and retail. Proven ability to communicate clearly, resolve issues efficiently, and provide empathetic support in fast paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nanny
Private Family
01.2024 - 07.2025
Provided full time care for children in a home setting
Created structured routines including meals,play, and learning activities
Ensured Safety and emotional support while maintaining a clean environment
Communicated daily updates to parents regarding progress and behavior
Phlebotomy Intern
Mount West Family Health Clinic
05.2025 - 06.2025
Performed venipuncture using vacuum tube, syringes, and butterfly methods
Collected and labeled specimens for diagnostic testing
Maintained compliance with OSHA and HIPAA standards
Provided bilingual support and comfort to patients during procedures
Cashier/Cook
Wetzel Pretzel
01.2023 - 04.2023
Maintained high standards of customer service during high-volume, fast-paced operations
Mastered point-of-service (POS) computer system for automated order taking
Handled currency and credit transactions quickly and accurately
Served as a team player and communicated frequently with all employees throughout the shift
Internship Veterinarian Technician
Paws N Hooves Mobile Veterinary Services
05.2021 - 06.2021
Assisted with animal restraint and surgical prep
Monitored anesthesia and post-op recovery
Educated clients on pet care and preventative health
Education
Phlebotomy
Pima Medical Institute
El Paso, TX
03.2025
Diploma - undefined
Andress Highschool
El Paso, TX
06.2021
Veterinary Technician
Center For Career & Technology Education
El Paso, TX
08.2020
Skills
Patient Care & Clinical Procedures
Venipuncture & Specimen Handling
Customer Service & Teamwork
Punctual and reliable
Accomplishments
HIPPA
OSHA
Certification
HIPPA, Pima Medical Institute April 2025 - April 2025
OSHA, Pima Medical Institute March 2025 - March 2025
CPR, Pima Medical Institute March 2025 - March 2025
Veterinary Technician, Center for Career & Technology Education August 2020 - June 2021