Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Kei'Maya Sims

Chicago,Illinois

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

5
5
years of professional experience

Work History

Customer Service, Cashier

Meijer
09.2023 - 07.2024
  • Resolved customer inquiries and complaints, providing exceptional service in-person and over the phone
  • Operated cash registers, efficiently handling sales and returns transactions
  • Managed returned products, collaborating with departments to ensure accurate restocking
  • Provided accurate information about company services, products, and policies
  • Coordinated breaks and tasks for cashiers and self-scan attendants
  • Maintained front-end service supplies and accurate records of lottery sales
  • Processed financial transactions, including money orders and Western Union services.

Flooring Associate, Back-up Cashier

Home Depot
09.2022 - 09.2023
  • Guided customers to locate in-store and online products, offering expert advice on flooring projects
  • Troubleshot and provided solutions to customer project issues
  • Organized and displayed merchandise to maximize sales
  • Created and sold detailed flooring quotes, communicated promotions and updates
  • Promoted and facilitated store credit options to increase customer loyalty
  • Supported loss prevention initiatives and managed inventory discrepancies
  • Adhered to company policies, ensuring safety and security standards.

Desk Clerk

University Housing
08.2020 - 05.2022
  • Organized and processed over 200 packages, ensuring timely resident notifications
  • Assisted residents with a variety of residential issues and inquiries
  • Managed high volumes of check-ins and check-outs during peak move-in/out periods
  • Provided campus resource information to residents, fostering a supportive community
  • Adhered to company policies and upheld organizational values.

Student Desk Clerk

Chemistry Library
11.2019 - 05.2020
  • Systematically organized books using the Dewey Decimal System
  • Assisted students with resource inquiries, facilitating effective library use
  • Managed book check-in and check-out processes efficiently
  • Coordinated study room reservations to optimize student use of library facilities.

Intern Nail Technician

2 A Tee Nail Lounge
07.2019 - 08.2019
  • Scheduled and managed customer service appointments
  • Handled daily financial transactions totaling approximately $400
  • Maintained and restocked nail products, ensuring availability
  • Sanitized workspaces and nail implements, maintaining hygiene standards
  • Delivered nail services with a focus on customer satisfaction.

Education

Bachelor of Arts - Sociology

University of Illinois At Urbana-Champaign
Champaign, IL

High School Diploma -

Kenwood Academy High School
Chicago, IL
07.2019

Skills

  • Customer Service-Excellent interpersonal and communication skills, adept at resolving issues and enhancing customer experiences
  • Cash Handling-Proficient in operating cash registers, processing transactions, and maintaining financial records
  • Organization-Strong ability to organize and manage inventory, schedule tasks, and maintain a clean workspace
  • Technical Proficiency-Knowledgeable in using various software tools and systems, including inventory management and point-of-sale systems
  • Team Leadership-Experienced in training and coordinating team members to achieve daily operational goals

Activities

Minorities for Mutual Aid Executive Board, Champaign, IL, Membership Director, 09/01/21, 01/01/23, Co-founded and led the organization, focusing on mutual aid awareness and community health initiatives., Recruited students and developed educational events on mutual aid versus charity., Organized and co-hosted volunteer events to support underprivileged communities.

Timeline

Customer Service, Cashier

Meijer
09.2023 - 07.2024

Flooring Associate, Back-up Cashier

Home Depot
09.2022 - 09.2023

Desk Clerk

University Housing
08.2020 - 05.2022

Student Desk Clerk

Chemistry Library
11.2019 - 05.2020

Intern Nail Technician

2 A Tee Nail Lounge
07.2019 - 08.2019

Bachelor of Arts - Sociology

University of Illinois At Urbana-Champaign

High School Diploma -

Kenwood Academy High School

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Kei'Maya Sims