Accomplished Supervisor of Operations at UPS and experienced Driver at General Wholesale, I excel in route management and team leadership, significantly enhancing team performance and operational efficiency. Skilled in GPS navigation and customer service, I adeptly implement strategies to target new markets and improve service quality, demonstrating a strong commitment to safety and client satisfaction.
Overview
25
25
years of professional experience
Work History
Driver
General Wholesale
Atlanta, GA
11.2021 - 12.2024
Formed and sustained strategic relationships with clients.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Implemented successful business strategies to increase revenue and target new markets.
Maintained delivery schedules without compromising safety.
Maintained confidentiality of sensitive materials during transport.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Delivered packages to customers in a timely and efficient manner.
Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Utilized GPS and maps for efficient route planning.
Verified the contents of inventory loads against shipping papers.
Kept accurate records of deliveries and customer signatures.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Supervisor of Operations
UPS United Parcel Service Company
Atlanta, GA
03.2000 - 12.2020
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Analyzed and controlled materials, supplies and equipment operational expenses.
Developed and enforced safety protocols, significantly reducing workplace accidents.
Guided employees in handling difficult or complex problems.
Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Responded to information requests from superiors, providing specific documentation.
Coordinated with other departments to ensure smooth flow of work processes and communication.
Built strong operational teams to meet process and production demands.
Developed and implemented policies and procedures for efficient workflow.
Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
D.M Therrell High School
3099 Panther Trail SW Atlanta Georgia 30311
05-2002
Skills
Load monitoring
Delivery pickup
Commercial driving
Passenger transportation
Daily logging
Defensive driving
Heavy lifting
Processes and procedures
Route management
Time management
Clean driving record
Loading and unloading
Driving and transportation
GPS and route planning
Shipping and packaging
Accomplishments
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