Kein Jay Bayawa

Accountant

• Perform general bookkeeping duties which includes verifying the daily work and summary of all employees to achieve financial accuracy, verify the general ledger balances and its appropriate subsidiaries, post journal, accrual, and adjustment entries.
• Responsible for payment of credit union expenses such as utility bills, employee benefits, and other payables. Tracks every payment and ensuring that payments are made on time to avoid penalties, delay of service, and discontinuance of benefit.
• Monthly reconciliation of at least 3-5 credit union corporate accounts. Process settlements for ACH, Share Draft clearing, Visa Debit and Credit Card items, and Shared Branching transactions.
• Settlement of funds for participation loans and preparation of month-end financial reports: Statement of Financial Position, Statement of Financial Performance, Investment Report, and New and Closed Accounts report.
• Reports directly to the Accounting Manager.

Back-Office Specialist & Senior Teller

• Provides assistance to the Operations Manager in performing ACH related tasks: ACH Daily Exceptions, one time and recurring ACH Stop Payments, processes member disputes by securing a Written Statement of Unauthorized Debit (WSUD) and following Regulation E guidelines, handles corporate and government reclamations, responds to inquiries and requests from other Financial Institutions, monitors the Death Notification Entry (DNE) report, secures an OFAC scan specially for International ACH Transactions (IATs), etc.
• Working Share Draft Exceptions - NSF, Uncollected Funds, Stop Payment, Closed/Frozen Accounts, and Altered or Fictitious Items. Sends out chargeback notifications to members who made deposits/loan payments via check or ACH.
• Engages with members and effectively profile them to be able to cross-sell deposit and loan products or refer them to the appropriate specialist or department when necessary. Build, retain, and acquire membership to achieve sales and service goals in the credit union.
• Assists in member concerns in terms of posting errors, unauthorized transactions, request for fee reversals, and customer service issues. Addressing their concerns in the most professional and polite manner to achieve a successful resolution.
• Performs teller functions and other assigned duties: account deposits, withdrawals, loan payments, IRA contributions, opening of accounts, teller out-of-balance scenarios, assists in balancing the branch at the end of day, etc.
• Reports directly to the Operations Manager.

• Organized coolers, store shelves, and displays to maintain store visual appeal and be engaging with customers
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.