Keiondra Hebert
Lafayette,LA
Summary
Remote-ready customer service professional with 5+ years of experience in high-volume call center environments. Proven ability to manage heavy call loads, resolve customer issues efficiently, and maintain high satisfaction ratings. Self-motivated and detail-oriented, with strong communication skills and the ability to work independently in fast-paced remote settings.
Overview
5
5
years of professional experience
Work History
Call Center Representative Lead
SWLA Center for Health Services
09.2025 - Current
- Manage a high volume of patient calls daily, delivering efficient and empathetic support.
- Resolve scheduling, billing, and general inquiries while maintaining HIPAA compliance.
- Support onboarding of new hires by training on call scripts, systems, and procedures.
- Develop quick-reference guides to improve response time and consistency across the team.
Billing Specialist
Eunice Manor
03.2023 - 08.2025
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Maintained detailed records of patient accounts, ensuring confidentiality and adherence to regulations.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Inbound Call Center Representative
Amazon
05.2021 - 03.2023
- Managed high-volume inbound calls, providing timely assistance and resolving customer inquiries.
- Utilized Amazon's CRM software to track customer interactions and ensure accurate record-keeping.
- Escalated complex issues to appropriate departments, ensuring effective resolution and customer satisfaction.
- Maintained up-to-date knowledge of Amazon policies and promotions to provide accurate information to customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
High School Diploma -
Crowley High School
Skills
- Customer Service & Conflict Resolution
- HIPAA Compliance
- Call Center Operations (High-Volume)
- Data Entry (60 WPM)
- Quality Assurance & Accuracy
- Maintained 95% customer satisfaction rates
- Problem Solving & Critical Thinking
- Team Collaboration & Training
Timeline
Call Center Representative Lead
SWLA Center for Health Services
09.2025 - Current
Billing Specialist
Eunice Manor
03.2023 - 08.2025
Inbound Call Center Representative
Amazon
05.2021 - 03.2023
High School Diploma -
Crowley High School