Domenique Walker
Orange Park
Summary
Highly motivated professional with strong experience in customer service, call center operations, hospitality, and commercial cleaning management. Proven ability to handle high-volume workloads, resolve issues efficiently, and support team success. Organized, adaptable, and committed to delivering exceptional service and operational excellence.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Complete Recovery
02.2024 - Current
- Managed high-volume inbound customer calls, ensuring accuracy and maintaining professional demeanor.
- Provided clear resolutions to account inquiries while documenting each interaction methodically.
- Efficiently navigated multiple software systems to uphold service quality during customer engagements.
- Achieved customer satisfaction by addressing concerns promptly and effectively during each call.
- Collaborated with team members to share best practices and enhance overall service delivery.
Commercial Cleaner
Innovation Cleaning Services
09.2022 - 03.2024
- Achieved high cleanliness standards by managing commercial cleaning tasks consistently and efficiently.
- Ensured compliance with site cleanliness standards through effective management of cleaning procedures.
- Maintained strong communication with supervisors to address site-specific needs and expectations promptly.
- Collaborated with team members to enhance overall cleaning efficiency and maintain a positive work environment.
- Conducted regular inspections to identify areas needing improvement and implement corrective actions.
Host / Server
TGI Fridays
04.2018 - 01.2024
- Achieved high customer satisfaction by delivering exceptional service in a fast-paced environment.
- Enhanced guest experiences through attentive and personalized service strategies during busy shifts.
- Facilitated effective team coordination to ensure seamless front-of-house operations and communication.
- Supported staff collaboration to maintain optimal workflow and customer engagement during peak times.
- Implemented problem-solving skills to address and resolve guest concerns efficiently and professionally.
- Contributed to a positive work atmosphere by fostering strong relationships with team members.
- Conducted menu explanations and recommendations to enhance guest dining experiences and satisfaction.
- Assisted in training new staff on best practices for customer service and operational procedures.
Call Center Representative
Contact Callers
06.2022 - 10.2022
- Managed customer outreach and documented call details with accuracy.
- Adapted quickly in a fast-paced call environment.
Cleaner
Serenity Cleaning Solutions
02.2019 - 05.2019
- Completed residential and construction site cleanings with strong attention to detail.
Dog Trainer
Canine Companions for Independence
05.2015 - 09.2017
- Trained service dogs using structured, goal-based methods.
- Demonstrated patience, consistency, and strong follow-through.
Education
High School Diploma -
01.2006
Small Business Course - undefined
01.2016
Computer Comprehension Course - undefined
01.2014
Dog Training Certification - 6-Month Program
01.2014
Culinary Arts Course - undefined
01.2011
Skills
- Customer Service & Conflict Resolution
- High-Volume Call Management
- Leadership & Team Support
- Time Management & Multitasking
- Process Efficiency & Organization
- CRM & Multi-System Navigation
- Strong Communication Skills
- Problem Solving & Adaptability
Timeline
Call Center Representative
Complete Recovery
02.2024 - Current
Commercial Cleaner
Innovation Cleaning Services
09.2022 - 03.2024
Call Center Representative
Contact Callers
06.2022 - 10.2022
Cleaner
Serenity Cleaning Solutions
02.2019 - 05.2019
Host / Server
TGI Fridays
04.2018 - 01.2024
Dog Trainer
Canine Companions for Independence
05.2015 - 09.2017