Keira Csernyant
St. Clair Shores
Summary
Dedicated, proven leader and effective decision-maker with a track record of enhancing customer satisfaction at Eastside Bagel. Excelled in employee training and cash handling, significantly improving service quality and operational efficiency. Demonstrated exceptional organizational skills and a customer service focus, fostering a positive and results-driven work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
REC-Facility Attendant
Grand Valley State University
12.2022 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
Shift Manager
Eastside Bagel
04.2020 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
BBA - Accounting
Grand Valley State University
Allendale, MI04.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Leadership
- Organization Skills
Timeline
REC-Facility Attendant
Grand Valley State University
12.2022 - Current
Shift Manager
Eastside Bagel
04.2020 - Current
BBA - Accounting
Grand Valley State University
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