Keira Marmolejo

Work History

Staff Seekers Inc

06.2023 - Current

Investigated customer complaints to identify cause of malfunctions.
Managed over 50 customer calls per day.
Developed and implemented customer service policies and procedures.
Maintained good call time
Assisted with making the customer feel great about contacting roadside assistance
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Skilled at working independently and collaboratively in a team environment

NSK

08.2015 - 01.2017

Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Created shipping labels to complete daily order processing.
Operated manual pallet jacks and forklifts to move and store materials.
Kept work areas neat, clean and free from debris.
Moved cardboard, plastic ties and other debris from unboxing to trash.
Operated a forklift throughout the facility to handle materials and equipment
Per NSK guidelines, packaged bearings and prepped for shipment
Safely handled materials in and out of storage in their designated location

Solutions 2 Go

11.2013 - 01.2014

Laundry & Tan Connection

06.2012 - 01.2013

Calculated and distributed commission sales for all store associates
Completed housekeeping on all equipment while ensuring maintenance upkeep
Worked face-to-face with customers to ensure all needs were met during visit
Interacted well with customers to build connections and nurture relationships.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Maintained up-to-date knowledge of product and service changes.

Foxconn

06.2011 - 08.2011

Ran equipment analysis for all computer running through assembly line
Ensured equipment was tagged with necessary indicators for any necessary refurbish
Conducted various re-installations on faulty equipment
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Checked material specifications and hardware and tested electrical component design and function.
Mastered technical aspects of complex and highly integrated networked computers.
Prioritized software functional tests and simultaneously managed multiple projects.

Zion Creations Inc

12.2010 - 06.2011

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Sanitized break area kitchen counters, tables and sinks.
Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Damp-mopped hard floors to clean and remove residue or spillage.
Dusted surfaces, ledges, fixtures and furniture.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Hand-cleaned telephones, door knobs and remote controls.
Emptied trash cans and recycling bins to keep building clean and free of germs.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.