Keira Miller
Great Cacapon
Summary
Dedicated individual with a versatile background in customer service and operations. Known for effective communication and problem-solving skills, enhancing customer experiences and streamlining processes.
Overview
3
3
years of professional experience
Work History
Cashier/Short Order Cook
Doris Deli
Great Cacapon
04.2022 - 01.2025
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and service needs.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to streamline operations and maintain workflow efficiency.
- Restocked shelves to maintain product availability.
- Resolved customer complaints with patience and professionalism.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and addressed inquiries about store products and services, enhancing customer experience.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided exceptional customer service through active listening and engagement, ensuring customer satisfaction.
- Worked closely with front-end staff to assist customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Detailer/Parts
Caliber Collision
Frederick
01.2024 - 06.2024
- Cleaned and polished vehicles to improve visual appeal and increase customer satisfaction.
- Applied wax and sealants to protect vehicle surfaces from damage.
- Vacuumed and shampooed interiors to deliver a comprehensive cleaning experience.
- Inspected vehicles for damage before detailing to identify necessary repairs.
- Used various cleaning tools and products for different surfaces and materials.
- Organized detailing supplies and equipment for efficient workflow.
- Maintained cleanliness of work area to uphold company standards and safety protocols.
- Performed daily vehicle washes to ensure cleanliness and enhance overall presentation.
Welder
Elite Mechanical and Welding
Hedgesville
08.2023 - 12.2023
- Operated welding equipment to join metal components for various projects.
- Maintained welding tools and equipment to ensure optimal performance.
- Collaborated with team members to ensure timely and safe project completion.
- Demonstrated proper welding techniques to improve team skills and overall project output.
- Followed safety procedures and regulations to maintain a safe work environment.
- Removed scrap metal from work areas to uphold cleanliness and safety standards.
- Set up equipment and welded parts according to welding chart specifications and type.
- Gathered required materials for each project in order to meet production deadlines.
- Scraped off excess spatter using portable grinders and arc-cutting equipment.
Front Desk Receptionist
Berkeley Springs Health Care Center
Berkeley Springs
01.2023 - 09.2023
- Welcomed and assisted visitors, creating a positive first impression.
- Greeted customers warmly and made them feel welcome.
- Managed incoming calls, directing inquiries to appropriate departments.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments for patients, coordinating with medical staff efficiently.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Coordinated with team members to enhance front desk operations and streamline workflows.
- Maintained accurate and confidential patient records, supporting effective patient care.
- Responded to inquiries and room requests made online, by phone, and via email.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WV05.2023
Skills
- Point-of-sale operation
- Cash handling
- Customer transactions
- Inventory management
- Product knowledge
- Customer relationship management
Timeline
Detailer/Parts
Caliber Collision
01.2024 - 06.2024
Welder
Elite Mechanical and Welding
08.2023 - 12.2023
Front Desk Receptionist
Berkeley Springs Health Care Center
01.2023 - 09.2023
Cashier/Short Order Cook
Doris Deli
04.2022 - 01.2025
High School Diploma -
Berkeley Springs High School