Summary
Overview
Work History
Education
Skills
Timeline
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Keira Moore

Huntingtown,MD

Summary

I am a dynamic and dedicated worker with a proven track record at The Hermitage At Solomons - Assisted Living and Outback Steakhouse, enhancing resident/guest satisfaction through exceptional customer service and strong multitasking abilities. I am enrolled and studying for my bachelor's degree in psychology to pursue a master's. While I thoroughly appreciate the opportunity to expand my experience working with the elderly and disabled at The Hermitage, I am seeking employment to become an RBT and begin a career that correlates with my education so I can utilize and learn skills to create a positive impact on those with various behavioral conditions. Renowned for reliability and a robust work ethic, I consistently exceed employer expectations.

Overview

3
3
years of professional experience

Work History

Dining Room Attendant

The Hermitage At Solomons - Assisted Living
04.2024 - Current
  • Provided attentive service and proactively assessed residents' needs.
  • Skillfully managed challenging resident situations using de-escalation techniques and communication skills.
  • Observed and noted residents' factors such as diets, physical activity levels, and behaviors to inform proper caretakers.
  • Boosted overall efficiency through effective communication between nursing aids.
  • Maintained a clean and organized dining area for an enjoyable dining experience.
  • Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
  • Followed all personal and health procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Supported meal planning and preparation efforts, ensuring nutritious options were available for diverse dietary needs among residents.

Take-Out Server / Server Support

Outback Steakhouse
09.2022 - Current
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • As shift supervisor, performed opening and closing duties.

Food Service Worker

Firehouse Subs
09.2022 - 02.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Event Hostess / Cashier

Taphouse 1637
04.2021 - 06.2022
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.


Education

High School Diploma -

Patuxent High School
Lusby, MD
06.2022

Skills

  • Strong multitasking
  • Interactive communication skills
  • Critical Thinking
  • Strong Work Ethic
  • Stress Tolerance
  • Organization
  • Exceptional customer service
  • Active Listening
  • Encouragement and Motivation
  • Reliability and punctuality
  • Memory retention
  • Detail-Orientated

Timeline

Dining Room Attendant

The Hermitage At Solomons - Assisted Living
04.2024 - Current

Take-Out Server / Server Support

Outback Steakhouse
09.2022 - Current

Food Service Worker

Firehouse Subs
09.2022 - 02.2023

Event Hostess / Cashier

Taphouse 1637
04.2021 - 06.2022

High School Diploma -

Patuxent High School

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Keira Moore