KEIRA WIERZBOWSKI
Fort Myers
Summary
Dedicated Customer Service Professional with a strong record of providing prompt, friendly, and solutions-focused support. Delivered effective issue resolution and maintained positive customer relationships through clear communication and empathy. Focused on creating positive experiences that foster trust and customer loyalty.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Gate Agent
Allegiant Airlines
Punta Gorda
01.2026 - Current
- Checked in passengers and processed ticketing for domestic flights.
- Coordinated boarding procedures and ensured timely departures.
- Assisted travelers with baggage handling and special requests
- Experience with Law Enforcement officers and dealing with stressful situations
- Managed gate operations and communicated flight updates to passengers.
- Collaborated with team members to maintain safety protocols at the gate.
- Utilized airline software for passenger tracking and scheduling flights.
- Monitored gate area for unauthorized personnel access attempts.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
Medical Receptionist
Associates in Medicine and Surgery LLC
Estero
06.2025 - 01.2026
- Manages patient scheduling and appointment confirmations to enhance office efficiency.
- Processes insurance verifications and maintains accurate patient records consistently.
- Coordinates communication between patients and healthcare providers to improve service delivery.
- Implements patient information through eClinicalWorks to keep information updated and accurate.
- Answers multi-line phone calls in a timely and efficient manner.
- Practices medical documentation.
Bayhost/Server
Topgolf
Fort Myers
08.2022 - 03.2025
- Worked as a server/bay host.
- Gave guests complete tours of the bays they are placed at.
- Understood the technology and components of bay areas.
- Understood food and beverage menus to help guests place orders.
- Ran drinks and attended tables, provided excellent service, and handled cleaning duties.
Server
Whiskey River On The Water
Port Richey
05.2020 - 07.2022
- Answered phones, greeted customers, and bussed tables.
- Learned CAKE POS system and took orders efficiently.
- Checked on customers frequently and politely.
- Handled alcohol and money responsibilities.
- Completed opening/closing duties, portioning sauces, cleaning, etc.
Cashier/Customer Service
DICK'S Sporting Goods
Fort Myers
09.2021 - 03.2022
- Hired as cashier; cross-trained in apparel.
- Handled pickups, deliveries, checkout.
- Used headset for communication.
- Used PDT for inventory tasks.
- Learned folding, hanging, and tagging items.
- Helped close the store.
BCE Student
Pasco County Schools
Holiday
09.2019 - 02.2020
- Assisted front office, answered phones, and helped parents.
- Assisted teachers with documents.
- Made daily announcements for students and staff.
Education
Bachelor of Science - Legal Studies
Florida Gulf Coast University
08.2021 - 07.2026
High School Diploma -
River Ridge High School
Skills
- Passenger Screening
- Passenger assistance
- Emergency Protocols
- Multi-line calls
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Communication Skills
- Telephone etiquette
- Team collaboration
- Time management
- Critical thinking
- Conflict resolution
- Medical Terminology
- Flight Information
Volunteer Experience
- Girls on the run SWFL, Assist with season events including end of year 5K.
- SWFL Humane Society
Timeline
Gate Agent
Allegiant Airlines
01.2026 - Current
Medical Receptionist
Associates in Medicine and Surgery LLC
06.2025 - 01.2026
Bayhost/Server
Topgolf
08.2022 - 03.2025
Cashier/Customer Service
DICK'S Sporting Goods
09.2021 - 03.2022
Bachelor of Science - Legal Studies
Florida Gulf Coast University
08.2021 - 07.2026
Server
Whiskey River On The Water
05.2020 - 07.2022
BCE Student
Pasco County Schools
09.2019 - 02.2020
High School Diploma -
River Ridge High School