Anthony D Treminio
Atlanta,GA
Summary
Detail-oriented professional with extensive ramp service experience, skilled in minimizing delays and enhancing productivity. Proven ability to manage high-stress situations while maintaining safety standards and ensuring seamless operations. Strong collaborator, dedicated to improving service quality through teamwork and effective communication.
Overview
5
5
years of professional experience
Work History
Gate Agent
Unifi Spirit
Atlanta, GA
02.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved complex customer issues during escalated calls efficiently, finding satisfactory resolutions for both customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Ramp lead
Air Canada
Atlanta, GA
01.2023 - 03.2024
- Implemented best practices in ramp Leadership to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
Ramp Supervisor
Menzies Aviation
Atlanta, GA
03.2024 - 03.2025
- Minimized delays and maintained high productivity among team members through strategic coordination.
- Collaborated with airline representatives to resolve operational issues and enhance service quality.
- Assisted crew and travelers by loading and unloading luggage for over eight daily flights.
- Pushed aircraft from F gates, known as the most challenging for pushback operations.
- Managed cabin environment by monitoring temperature, lighting, and cleanliness.
- Responded to in-flight emergencies by following established safety protocols and procedures.
- Ensured passenger safety by conducting pre-flight checks and safety demonstrations.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Cabin experience agent
DELTA AIR LINES
ATLANTA, GA
03.2025 - 03.2026
- Cleaning and sanitizing aircraft interiors preparing them for passengers by disposing of trash, cleaning seats and tray tables, and replenishing supplies like pillows and blankets.
Lead Cabin Experience agent
Delta Air Lines, Inc
Atlanta , GA
03.2026 - Current
- Maintained knowledge of airline policies and procedures for accurate information sharing.
- Collaborated with team members to ensure smooth airport operations and customer flow.
Education
High School Diploma -
Hapeville Charter Career Academy
Atlanta, GASkills
- Ramp service
- Operational Efficiency
- Passenger Boarding
- Ground Support Equipment
- Customer Service
- Pushback and towing
- Team building
- Crew Operation Improvement
- Hazardous Materials
- Cargo Handling
- Passenger Assistance
- Flexible Schedule
- Customer service
- Conflict resolution
- Problem solving
- Stress management
- Communication
Languages
English, Spanish Very Fluent
ABOUT MYSELF
- Integrity
- Servant leadership
- Resilience
- Care
- Innovation
- Empowerment
- Diversity
- Collaboration
- Hardworking
Timeline
Lead Cabin Experience agent
Delta Air Lines, Inc
03.2026 - Current
Cabin experience agent
DELTA AIR LINES
03.2025 - 03.2026
Ramp Supervisor
Menzies Aviation
03.2024 - 03.2025
Ramp lead
Air Canada
01.2023 - 03.2024
Gate Agent
Unifi Spirit
02.2022 - 01.2023
High School Diploma -
Hapeville Charter Career Academy