Keirah Andrus
Customer Service/Dispatch
Houston
Summary
Reliable customer service representative with over three years experience growing alongside firm with an expanding online presence. Strong organizational, communication and technology skills for all phases for customer interaction. Looking to continue providing exceptional service with each customer interaction.
Overview
9
9
years of professional experience
22
22
years of post-secondary education
Work History
Billing Customer Service Representative
Continuum Global Solutions
06.2022 - Current
- Respond to customer inquiries regarding billing, payments, and account status via phone, email, or chat.
- Process payments, set up payment arrangements, and assist with billing adjustments or disputes.
- Investigate and resolve billing discrepancies, issuing credits or refunds when necessary.
HVAC Dispatcher
All Star A/C, Heating & Plumbing
03.2019 - 03.2022
- Receive and schedule service calls from customers via phone, email, or service software.
- Dispatch HVAC technicians to residential or commercial job sites.
- Coordinate and adjust schedules in real-time based on technician availability, emergencies, or delays
Cashier/Customer Service
Lowe's Home Improvement
11.2016 - 01.2019
- As a part-time retail associate at Lowe's, I would help create a positive shopping experience by assisting customers, stocking products, and maintaining a clean and safe store environment.
- Stock shelves, restock items, and organize displays.
- Load/unload merchandise and assist with online pickup orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
Houston Community College
Houston, TX 05.2001 - 08.2023
Skills
- Dispatch & Scheduling
- Customer service
- Time management
- Problem-Solving
- Professionalism
- Team Coordination
- Data Entry
Timeline
Billing Customer Service Representative
Continuum Global Solutions
06.2022 - Current
HVAC Dispatcher
All Star A/C, Heating & Plumbing
03.2019 - 03.2022
Cashier/Customer Service
Lowe's Home Improvement
11.2016 - 01.2019
Associate of Science -
Houston Community College
05.2001 - 08.2023
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