Summary
Overview
Work History
Education
Skills
Timeline
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Keirah Coursey

Caldwell,Idaho

Summary

Responsible Barista Shift Manager with hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, maintaining customer service, and promoting a positive environment and work space.

Overview

1
1
year of professional experience

Work History

Barista Shift Lead

Dutch Bros
07.2022 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.

Education

Piano Performance - Piano

Boise State University
Boise, ID
05.2027

Skills

  • Store Opening and Closing
  • Efficient Service
  • Counting Money
  • Customer Service
  • Team Goals
  • Closing Procedures

Timeline

Barista Shift Lead

Dutch Bros
07.2022 - Current

Piano Performance - Piano

Boise State University

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Keirah Coursey