Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keira Zeiber

West Reading,PA

Summary

I’m looking to grow within CVS by stepping into a role where I can lead and support multiple teams, help things run more smoothly, and continuing to build strong communication and trust. I take pride in being dependable, easy to work with, and always looking for ways to improve how we work together.

Overview

10
10
years of professional experience

Work History

Principal Lead Technician

CVS Health
04.2024 - Current
  • Manage day to day operations and support for multiple technicians across Pennsylvania
  • Coordinate coverage, delegate responsibilities, and help the team prioritize high impact tasks
  • Trusted by both management and colleagues for dependability and clear communication
  • Lead by example, stepping in to help with challenges and guiding newer techs when needed
  • Contribute to process improvements and documentation to support smoother workflows
  • Maintain strong relationships across stores and coworkers, earning respect through consistency and accountability

Field Service Technician

CVS Health
02.2022 - 04.2024
  • Provided on-site support for 27 CVS locations, troubleshooting and resolving technical issues
  • Specialized in photo equipment repairs, often called on for complicated or persistent issues
  • Supported peers and shared knowledge to help the broader team troubleshoot effectively
  • Maintained strong communication with store management and team leadership
  • Built a reputation for reliability, initiative, and consistently getting the job done right

Operations Manager

CVS Health
06.2018 - 02.2022
  • Handled scheduling, delegation, and daily operations to keep the store running efficiently
  • Managed cash handling, deposits, and weekly merchandising plans
  • Prioritized customer service and solved issues on the spot to make sure shoppers had a positive experience
  • Earned a reputation for reliability, attention to detail, and a calm, team oriented approach

Route Manager / Field Technician

Confetti Aracde
08.2015 - 10.2020
  • Repaired and maintained arcade machines at locations across multiple counties
  • Managed staff at different sites,ensuring they followed policies and stayed supported
  • Filled in during emergencies or breakdowns, often on call
  • Balanced technical troubleshooting with people management and customer communication

Education

High School Diploma -

Fleetwood Area High School
Fleetwood, PA
01-2019

Skills

  • Team support
  • Day to day leadership
  • Technical troubleshooting
  • Clear and respectful communication
  • Skilled at building relationships with a diverse team
  • Creating and sharing helpful documentation
  • Familiar with Microsoft Teams, Outlook, Excel
  • Always looking for ways to improve workflow
  • Strong sense of accountability and self awareness

Timeline

Principal Lead Technician

CVS Health
04.2024 - Current

Field Service Technician

CVS Health
02.2022 - 04.2024

Operations Manager

CVS Health
06.2018 - 02.2022

Route Manager / Field Technician

Confetti Aracde
08.2015 - 10.2020

High School Diploma -

Fleetwood Area High School

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