Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEIRSTEN COOK

Louisville

Summary

Detail oriented and experienced Pharmacy Technician seeking to leverage 5+ years of experience in the medical field. I would like to contribute further to Chewy’s pharmaceutical operations. I am looking to bring strong customer service and management skills to ensure exceptional customer care and satisfaction.

Overview

4
4
years of professional experience

Work History

Chewy Pharmacy Representative

Chewy
06.2024 - Current
  • Assisting pharmacists and helping ensure we are doing things in accordance with state, federal and company policy.
  • Answering high volume inbound calls, making outbound calls as needed, responding to customer/clinic emails, sending & receiving faxes/emails as well as other communication platforms.
  • Helping the public place new pharmacy orders based on refill availability.
  • Providing exceptional customer service addressing client inquiries & concerns while demonstrating empathy in difficult situations.
  • De-escalating, assisting in situations involving time-sensitive medication orders.

Labor and Development Specialist

Chewy
03.2025 - 04.2025
  • Ensuring policies are being carried out by new agents
  • Supporting those in training and those new to the floor
  • Teaching new hires how to be a Chewy Pharmacy Representative
  • Gave direct feedback to assigned group of agents during CEC coaching's

Home Delivery/ Factory Service

GE Appliances
09.2021 - 05.2024
  • Research and Review with Dispatchers, Technicians, and Consumers to Resolve Procedures.
  • Assisting Consumers and Dealers with Scheduling Replacements, Tracking Delivery and Installation Checks.
  • Assist Consumers with setting up service repair for their appliances, check availability of technicians & make appointments
    for service calls.
  • Provide consumer education and troubleshoot to save in-warranty and service contract calls.
  • Selected to assist new upcoming agents within the company as a peer mentor.

Clerical Assistant

First Urology
01.2021 - 09.2021
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Utilizing iSalus Healthcare EHR for Scheduling, Billing/Verifying Insurance along with posting payments.

Education

GED -

Adult Education Center
Louisville, KY
12.2013

Skills

  • Customer Service
  • Phone skills
  • Strong understanding of pharmaceutical terminology, drug classifications & dosage forms
  • Strong verbal & communication skills
  • Problem Resolution
  • Effective time management
  • Ability to remain positive in stressful situations

Timeline

Labor and Development Specialist

Chewy
03.2025 - 04.2025

Chewy Pharmacy Representative

Chewy
06.2024 - Current

Home Delivery/ Factory Service

GE Appliances
09.2021 - 05.2024

Clerical Assistant

First Urology
01.2021 - 09.2021

GED -

Adult Education Center

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