Keiry Fernandez
Kissimmee,FL
Summary
Experienced healthcare professional with 15 years in patient access and financial counseling. Specializes in insurance eligibility verification, patient registration, and Medicare compliance. Demonstrates efficiency in calculating financial responsibility and maintaining accurate electronic medical records in fast-paced environments.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Patient Access
AdventHealth
Kissimmee, Florida
02.2026 - Current
- Verified patient insurance eligibility and benefits with various providers.
- Provided accurate financial responsibility estimates for rendered services to patients.
- Secured patient payments and established payment plans to enhance financial compliance.
- Collected and verified demographics, insurance, and financial information, ensuring accuracy in patient records.
- Communicated insurance requirements, payer decisions, and payment responsibilities to patients in a clear and professional manner.
- Collaborate with clinical, ancillary and patient access departments to enhance overall patient experience.
- Provide excellent customer service while addressing patient questions and concerns.
- Minimize duplicate medical records through thorough review and verification of patient information.
Financial Counselor
HCA Poinciana
Poinciana, FL
05.2025 - 02.2026
- Verified inpatient benefits and insurance to ensure accurate collection of estimated patient responsibility amounts.
- Reviewed financial clearance worklist and conducted inpatient rounding to enhance patient management efficiency.
- Provided cost estimates to patients upon request for transparency in billing.
- Adhered to AIDET guidelines during all patient interactions to ensure professional communication.
- Entered relevant insurance data into Health Information System (Meditech) for accurate records.
- Contacted patients post-hospitalization to secure required signatures, facilitating timely processing of accounts.
- Conducted quality assurance checks to maintain high standards in patient care.
Front Office Coordinator
Old Tappan Medical Group
Rivervale, NJ
03.2016 - 02.2025
- Promoted to office coordinator in April 2022 after serving as lead medical receptionist.
- Coordinated patient registration and appointment scheduling to ensure smooth operations and timely patient access.
- Collaborated with practice administrator to streamline operations and improve service delivery.
- Trained staff on quality improvements to optimize workflow and enhance patient experience.
- Obtained and verified patient demographic and insurance information.
- Showcased knowledge of multiple insurance plans.
- Demonstrated professional phone etiquette during interactions.
Front Desk Specialist
Spinal Med & Acupuncture
Hasbrouck Heights, New Jersey
09.2012 - 02.2014
- Managed patient check-in and check-out procedures efficiently.
- Answered and triaged phone calls, ensuring effective communication and timely patient inquiries.
- Coordinated scheduling for new patient follow-up and injection appointments to optimize patient flow.
- Verified insurance information to facilitate patient processing.
- Collected coinsurance deductibles and copayments during patient visits to streamline billing processes.
- Maintained accurate medical records for compliance and quality care.
- Processed prescription refills by communicating with pharmacies on behalf of patients.
Sleep Lab Assistant
Physicians Associates Of Florida
Longwood, Florida
06.2009 - 12.2011
- Scheduled baseline and CPAP titrations to improve patient care delivery.
- Obtained authorizations for sleep tests, facilitating compliance with insurance requirements.
- Maintained electronic medical records, ensuring accuracy and confidentiality.
- Answered and triaged calls, resolving patient inquiries effectively.
Education
Associate of Arts - Health Services Administration
Keiser University
Orlando, FL06-2011
Certificate - Medical Assistant
Berdan Institute
Totowa, NJ10-2000
Skills
- Patient access
- Insurance verification
- Financial counseling
- Prior authorizations
- Financial responsibility
- Payment collection
- Revenue cycle management
- Medicare compliance
- Patient scheduling
- Medical records
- Quality assurance
- Office administration
- Customer service
- HIPAA compliance
- Bilingual: English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Patient Access
AdventHealth
02.2026 - Current
Financial Counselor
HCA Poinciana
05.2025 - 02.2026
Front Office Coordinator
Old Tappan Medical Group
03.2016 - 02.2025
Front Desk Specialist
Spinal Med & Acupuncture
09.2012 - 02.2014
Sleep Lab Assistant
Physicians Associates Of Florida
06.2009 - 12.2011
Associate of Arts - Health Services Administration
Keiser University
Certificate - Medical Assistant
Berdan Institute