Hi, I’m
Keiry Guerra Salinas
MA
Summary
Adept in problem-solving and customer communications, I excelled at Mass General Hospital by managing high call volumes and enhancing customer satisfaction. Fluent in Spanish, my calm disposition and proficiency in customer support have consistently resolved complex issues, fostering trust and efficiency. My background also includes a strong focus on professional development and team collaboration.
Overview
2
years of professional experience
Work History
Mass General Hospital
Call Center Representative
10.2023 - Current
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Greater Lawrence Family Health Center
Call Center Representative
11.2022 - 10.2023
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Lawrence High SchoolLawrence, MA
High School Diploma
06.2022
University Overview
- Honor Roll
Skills
Problem-solving skills
Customer Support
Customer Service
Customer communications
Calm disposition
FLUENT IN SPANISH
Timeline
Call Center Representative
Mass General Hospital
10.2023 - Current
Call Center Representative
Greater Lawrence Family Health Center
11.2022 - 10.2023
Lawrence High School
High School Diploma
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