Keiry Gutierrez
Laurel,MD
Summary
Experienced legal professional with extensive experience leading high-volume immigration operations. Proven track record in strategic planning and team leadership, enhancing efficiency and client satisfaction. Customer-focused professional with a proven track record of delivering exceptional service, reflected in hundreds of positive Google reviews. Bilingual in Spanish, proficient in case management software, and skilled in mentoring staff to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Head Paralegal
Sanabria & Associates, PLLC
Silver Spring, Maryland
01.2024 - Current
- Directed the full immigration Department, overseeing 5 Supervising Immigration Paralegals, 10 Senior Paralegals, Quality Assurance team, Docket team, 60+ Paralegals, 13+ Legal Assistants, and 8+ Administrative Assistants.
- Provided strategic leadership for large-scale immigration operations, managing multitier teams and high-volume caseloads.
- Established departmental priorities, staffing needs, and workflow strategies to support firm wide immigration services.
- Supervised, trained and mentored paralegals and legal assistants in a fast paced, high-volume environment.
- Assigned caseloads, tracked productivity, and ensured timely completion of filings.
- Developed standardized procedures, templates, and training materials to improve consistency and efficiency.
- Assistant with performance evolutions, disciplinary actions, and employee relations matter.
- Administered and approved employee leave requests, ensuring adequate staffing coverage.
- Supported management with policy implementation and internal compliance.
- Served as primary decision maker for firm wide paralegal, legal assistant, and administrative operations.
- Established and built the Training Coordination Department from the ground up, creating structure, procedures, and performance metrics.
- Conducted interviews, selected candidates for hire and coordinated onboarding with the training department
- Strategized and implemented case reassignments to address firm needs, staffing changes, and workload fluctuations.
- Administered employee recognition programs, including Employee of the Month.
- Led interdepartmental collaboration to enhance efficiency, communication, and overall firm performance.
- Identified challenges and worked directly with partners to implement solutions.
Supervising Immigration Paralegal
Sanabria & Associates, PLLC
Silver Spring, Maryland
04.2021 - 01.2024
- Manage over 100 cases that pertained to EOIR and USCIS filings, such as IH supplemental filings, Motion to reopen, Motion to terminate, Motion to substitute counsel, Motion to withdraw, I-360, I-485, I-765, 42-B, I-130, I-912, I-90, N-400, Defensive and Affirmative Asylum, etc.
- Assist in trial preparation by composing affidavits with clients and witnesses, review case related documents, and conduct trial prep meetings with clients.
- Support three attorneys liaising with clients, opening matters, and calendar master, individual and circuit court hearings.
- Established and built the SIJS department from the ground up, creating structure, defining roles, procedures, and performance metrics.
- Supervise multiple paralegals in relation to Special Immigrant Juvenile Status cases from start to finish.
- Translate documents into Spanish language for client and interpret verbal communications to enable client to understand immigration process.
- Mentor immigration paralegals on proper assembly and submission of EOIR and USCIS filings.
- Conduct interviews for perspective paralegals and legal assistants for the immigration department.
- Conducting audits for multiple caseloads.
- Conducted team meetings to improve workflow, set new protocols, and help create case management software for the SIJS department.
- Delivered exceptional customer service, contributing to hundreds of 5-star Google reviews.
Immigration Paralegal
Sanabria & Associates, PLLC
Silver Spring, MD
06.2018 - 04.2021
- Managed over 100 cases that pertained to EOIR and USCIS filings such as IH supplemental filings, EOIR motions, I-360s, I-130s, I-485s, I-765s, I-912, I-90, N-400, Affirmative I-589, Defensive I-589, I-290B, etc.
- Assist in trial preparation by composing affidavits with clients and witnesses, review case related documents, and conduct trial prep meetings with clients.
- Support attorneys liaising with clients, opening matters, and calendar master calendar hearings, individual hearings, and circuit court hearings.
- Translate documents into Spanish language for client and interpret verbal communications to enable client to understand immigration process.
- Managed client communications, providing timely updates on case progress and requirements.
- Delivered exceptional customer service, contributing to hundreds of 5-star Google reviews.
Medical Assistant
International Pediatrics
Kensington, MD
05.2017 - 07.2018
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Immigration Paralegal
Rodriguez & Sanabria, PLLC
Silver Spring, MD
04.2016 - 05.2017
- Managed between 50-80 cases that pertained to EOIR and USCIS filings, such as Motion to terminate, Motion to substitute counsel, Motion to withdraw, Motion to Continue, I-360, I-485, I-765, 42-B, I-130, I-912, I-90, N-400, Defensive and Affirmative Asylum, etc.
- Assisted in composing affidavits with clients and reviewed case related documents.
- Managed attorney calendar such as scheduling clients appointments, master calendar hearings, individual calendar hearings and trials.
- Translate documents into Spanish language for client and interpret verbal communications to enable client to understand immigration process.
- Assembled and submitted EOIR and USCIS filings
- Conducted administrative tasks such as, scanning, copying, receiving and making phone calls for current and potiental new clients.
Receptionist
Law Office of Michael Rosado
Hyattsville, MD
10.2014 - 05.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Called courts to confirm attorney hearings for the next day.
- Translate documents into Spanish language for client and interpret verbal communications to enable client to understand immigration process.
Education
Medical Assistant Certification -
Medtech Institute
Silver Spring, MD06.2016
Some College (No Degree) - Paralegal Studies
Montgomery College
Rockville, MDSkills
- Proficient in Inszoom, Docketwise, and FileVine software
- Proficient with ECAS, Mdec, CaseFileXpress, DHS Eservice, Microsoft Office, data entry
- Problem-solving, strategic thinking, planning, and conflict resolution
- Competent to prioritize tasks, manage multiple assignments, teamwork with others, and work independent in a fast-paced environment
- Bi-lingual - Native Spanish Speaker
- Ability to maintain professional level of written and oral communication
- Strong attention to detail, decision making, customer service
- Employee Training and Mentoring Staff
- Leadership skills
- Organizational skills
- Recruitment Coordination
- Human Resources Support
Timeline
Head Paralegal
Sanabria & Associates, PLLC
01.2024 - Current
Supervising Immigration Paralegal
Sanabria & Associates, PLLC
04.2021 - 01.2024
Immigration Paralegal
Sanabria & Associates, PLLC
06.2018 - 04.2021
Medical Assistant
International Pediatrics
05.2017 - 07.2018
Immigration Paralegal
Rodriguez & Sanabria, PLLC
04.2016 - 05.2017
Receptionist
Law Office of Michael Rosado
10.2014 - 05.2015
Medical Assistant Certification -
Medtech Institute
Some College (No Degree) - Paralegal Studies
Montgomery College