KEIRY HERNANDEZ
Lawrenceville,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Developed valuable skills in client-focused banking environment, including financial acumen and customer relationship management. Looking to transition into new field where these skills can drive success and growth. Committed to delivering exceptional service and building lasting relationships in any new role.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Truist Bank
10.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
- Maintained customer records and updated account information.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
- Verified customer identity and reviewed documentation for accuracy.
- Processed customer payments and account setup charges.
- Explained account terms and conditions to customers.
- Reconciled customer accounts and balanced daily transactions.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Analyzed customers' financial information to deliver personalized account guidance.
Cashier/Collections Agent
M&M Check Cashing LLC
02.2022 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 20 account holders daily.
- Collected funds from delinquent customers and minimized losses.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Cashier/Customer Service Representative
ALL CHECK SOLUTONS LLC
07.2019 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05.2020
Skills
- Customer Locating
- Cash handling
- Communications Strategies
- Teller support
- Customer Service-oriented
- Relationship building and management
- Banking
- Teamwork and collaboration
- Customer service
- Relationship building
Languages
Spanish
Full Professional
Timeline
Relationship Banker
Truist Bank
10.2022 - Current
Cashier/Collections Agent
M&M Check Cashing LLC
02.2022 - Current
Cashier/Customer Service Representative
ALL CHECK SOLUTONS LLC
07.2019 - 02.2022
High School Diploma -
Berkmar High School
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