Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Le Andreia Lankford

Jacksonville,FL
Le Andreia Lankford

Summary

Experienced Collections Specialist bringing 2 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
years of professional experience

Work History

FIS Global

Collections Associate
02.2021 - Current

Job overview

  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Concentrix

Customer Service Representative
03.2019 - 02.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sirius XM

Customer Care Representative
10.2017 - 02.2019

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Florida State College At Jacksonville
Jacksonville, FL

CDL-A
03.2019

University Overview

Flint Hills Job Corps
Manhattan, KS

GED
10.2013

University Overview

Skills

  • Terms Review and Enforcement
  • Correspondence Sorting and Filing
  • Service Quality Standards
  • Overdue Balance Detection
  • Updating Customer Accounts
  • Customer Locating
  • Customer Advising and Referral
  • Delinquent Account Notification
  • Skip Tracing
  • Credit and Collections
  • Persuasive Negotiations
  • Analytical and Critical Thinking
  • Financial Documentation
  • Google Docs
  • Organizational Skills
  • Scripted Conversations
  • Predictive Dialers
  • Locating Debtors
  • Auto Dialers
  • Fair Debt Collections Practices
  • Pleasant Telephone Demeanor
  • Account Resolutions

Timeline

Collections Associate
FIS Global
02.2021 - Current
Customer Service Representative
Concentrix
03.2019 - 02.2021
Customer Care Representative
Sirius XM
10.2017 - 02.2019
Florida State College At Jacksonville
CDL-A
Flint Hills Job Corps
GED
Le Andreia Lankford