Keiry J. Rojas L.
Ocala,FL
Summary
Dynamic office manager with a solid track record in implementing safety protocols and training staff. Expertise in managing project budgets and improving operational efficiency while delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Transportation Specialist
Broward County Public Schools
Davie, Florida
06.2021 - Current
- Developed safety protocols to ensure secure student transport procedures.
- Trained new staff on transportation policies and operational practices.
- Oversaw vehicle maintenance schedules to ensure compliance with regulations.
- Communicated with parents regarding student transportation updates schedules and changes.
Project Manager (Contractor)
Flex GPS
Jersey City, New Jersey
02.2020 - 05.2021
- Plan and Implement new application for GPS in customer trucks.
- Help define project scope goals and deliverables for others department in the company
- Define Tasks and required resources to be implement.
- Collect manage project team information for statistics.
- Manage Project budget and allocate project resources
- Create schedule and project timeline tracking deliverables.
Assistant Manager
Jax Car Wash
Saddle Brook, New Jersey
01.2017 - 02.2020
- Managing and training the concierge, night auditor and team of receptionists
- Ensured the front desk provides a professional and friendly service for customers
- Dealing with customers registration, handling complaints when front desk officer can't solve them
- Ensured car wash quality standards
- Manage 17 car wash employees and detail technicians to optimize labor for ultimate efficiency.
- Trained employee performance, inventory and supplies.
- Troubleshooting emergencies to ensure a productive and friendly work environment and good place to stay for our guests.
- Ensure that service advisors achieve customer satisfaction on all service customers.
- Scheduling front desk staff rotation and conducting training regarding safety and department procedures.
- Liaising with other departments.
- Manage Overall service drive vehicle flow and production in the car wash.
Front Desk Office Supervisor
Renaissance Hotel
Secaucus, New Jersey
01.2010 - 10.2016
- Ensuring the front desk provides a professional and friendly service for customers
- Managing and training the concierge, night auditor and team of receptionists
- Dealing with customers' registration, handling complaints when front desk officer can't solve them
Education
CDL Class A -
American Trucking
Opa-Locka, FL11-2020
Guest Service Certification -
Penn Foster School
New Jersey01-2019
Informaition Technology certificate -
National School of Informatics
Dominican Republic 01-2013
BACHELOR - Marketing
Universidad Autónoma de Santo Domingo
Dominican Republic01-2003
Skills
- Flexible availability
- SAP and transportation
- Edulog and Synovia knowledge
- Microsoft Office applications
- Leadership experience
- Outstanding customer service
- Fluent in English and Spanish
- Bus inspector
Accomplishments
- Awarded Ambassador of the Month/May 2017 and June 2019
- Awarded Highest Volume of Sales and Monthlies Plans / 6 Months in a row
Timeline
Transportation Specialist
Broward County Public Schools
06.2021 - Current
Project Manager (Contractor)
Flex GPS
02.2020 - 05.2021
Assistant Manager
Jax Car Wash
01.2017 - 02.2020
Front Desk Office Supervisor
Renaissance Hotel
01.2010 - 10.2016
CDL Class A -
American Trucking
Guest Service Certification -
Penn Foster School
Informaition Technology certificate -
National School of Informatics
BACHELOR - Marketing
Universidad Autónoma de Santo Domingo