Keisa Hill
UPPER MARLBORO,MD
Summary
Proactive Emergency Responder with 30 years of experience executing quality care in high-pressure situations, office management, and administrative support that thrives in a demanding fast-paced environment. Highly experience in first responder protocols, procedures, administrative support, and operational support that enhance the needs of an demanding workforce, while displaying exceptional customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Street Calls Mobile Integrated Healthcare Team
DC Fire And EMS Department
Washington , DC
06.2020 - Current
- Interviewed patients to verify information, record medical history, and confirm the purpose of the visit.
- Collaborate with a multidisciplinary team of mental health case managers and disability workers.
- Maintain confidential case documentation.
- Complete intake assessments with patients and draft community re-entry plans following treatment.
- Secure patient information and maintained patient confidence by completing and safeguarding medical records.
- Refer patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities.
- Developed workable solutions for recurring problems for individuals and families.
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and write detailed reports.
Mass COVID Testing/Medical Surge Liaison
DC Fire And EMS Department
WASHINGTON , District Of Columbia
04.2020 - 03.2021
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre - admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Acting Battalion EMS Captain
DC Fire And EMS Department
Washington , DC
10.2018 - Current
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Worked directly with management, keeping them abreast, while multi-tasking, identifying priorities and meeting tight deadlines without compromising quality of skills.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Assessed emergency situations and prioritized medical care for patients.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained records management system to process personnel information and produce reports.
National Registry Certification Coordinator
DC Fire And EMS Department
Washington , DC
04.2007 - 08.2018
- Interpreted District of Columbia laws to conduct accurate and thorough investigations of certification compliance.
- Maintained and updated spreadsheets for NREMT and CPR certifications, reconciling any errors.
- Coordinated and scheduled CPR certification issuances.
- Assisted with general administrative tasks and projects, resulting in a positive impact on the department's overall performance.
- Provided excellent service and attention to internal and external customers when face-to-face or through phone conversations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the certification recertification and services.
- Trained staff to ensure compliance with local, national and federal requirements.
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
- Completed quarterly and yearly audits.
- Worked with external audit professionals and prepared documentation of process evaluations.
Paramedic
DC Fire And EMS Department
Washington , DC
07.1993 - Current
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
Education
Associate of Applied Science - Mortuary Science
University Of The District Of Columbia
Washington, DC05.2013
Skills
- Critical Decision-Making
- Database Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access, Teams)
- PeopleSoft
- Certification Compliance
- Documentation & Correspondence Preparation
- Organizational & Time Management
- Administrative Support & Customer Service
- Electronic & Digital Files
Certification
- EMT - 1993 - 1997
- National Registered Paramedic License - 1997 until Present
- Advance Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Advanced Medical Life Support
- Pre Hospital Trauma Life Support
- Fire Officer I
- Fire Service Instructor I
- Fire Service Instructor II
- ICS - 100, Intro to the Incident Command System
- ICS - 200, Basic Incident Command System for Initial Response
- ICS - 700, National Incident Management System (NIMS),
- ICS - 800, National Response Framework
Timeline
Street Calls Mobile Integrated Healthcare Team
DC Fire And EMS Department
06.2020 - Current
Mass COVID Testing/Medical Surge Liaison
DC Fire And EMS Department
04.2020 - 03.2021
Acting Battalion EMS Captain
DC Fire And EMS Department
10.2018 - Current
National Registry Certification Coordinator
DC Fire And EMS Department
04.2007 - 08.2018
Paramedic
DC Fire And EMS Department
07.1993 - Current
Associate of Applied Science - Mortuary Science
University Of The District Of Columbia
- EMT - 1993 - 1997
- National Registered Paramedic License - 1997 until Present
- Advance Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Advanced Medical Life Support
- Pre Hospital Trauma Life Support
- Fire Officer I
- Fire Service Instructor I
- Fire Service Instructor II
- ICS - 100, Intro to the Incident Command System
- ICS - 200, Basic Incident Command System for Initial Response
- ICS - 700, National Incident Management System (NIMS),
- ICS - 800, National Response Framework
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