Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keisa Schoo-Garcia

Quincy

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fulfillment Center Shipping Clerk

Badger Mountain Danes
01.2025 - Current

Specializing in Customer service, inventory management, incoming quality inspection. prepping & shipping makeup, cosmetics, skincare and haircare products.

  • Managed inventory records using logistics software, ensuring accuracy in stock levels and order fulfillment.
  • Conducted regular audits of shipping documentation to ensure compliance with regulatory requirements.

Insurance Specialist

Confluence Health
06.2021 - 02.2025
  • Supported maintenance of accurate client records using industry-specific software.
  • Responded to client inquiries regarding coverage options and claims procedures.
  • Collaborated with team members to ensure compliance with regulatory requirements.
  • Participated in training sessions to enhance knowledge of insurance products and services.
  • Assessed client insurance needs and provided tailored policy recommendations.
  • Verified insurance coverage and benefits for patients through detailed analysis of policy information.
  • Utilized electronic health record systems to maintain up-to-date patient information and streamline verification processes.
  • Conducted thorough audits of insurance verification processes to enhance accuracy and reduce errors.
  • Communicated effectively with patients regarding their insurance status, addressing concerns with empathy and clarity.

Education

GED -

Eastmont High School
06-2011

Skills

  • Workplace cleanliness
  • Shipping software
  • Warehouse safety
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Call center experience
  • Problem resolution

Certification

Food Handlers Card

Liquor License

CPR Training

Timeline

Fulfillment Center Shipping Clerk

Badger Mountain Danes
01.2025 - Current

Insurance Specialist

Confluence Health
06.2021 - 02.2025

GED -

Eastmont High School