Keisha Barker
Infinite Services
Brooklyn,NY
17
years of professional experience
Results-driven healthcare professional with over 10+ years of experience in healthcare administration, specializing in prior authorization management, insurance verification, and revenue cycle support. Proven expertise in leading authorization teams, ensuring compliance with payer guidelines, reducing claim denials, and improving operational efficiency. Skilled in collaborating with physicians, insurance providers, and multidisciplinary teams to secure timely authorizations and deliver exceptional patient service. Strong knowledge of EMR systems, medical terminology, Medicare, Medicaid, and commercial insurance policies, with a commitment to accuracy, quality, and patient-centered care.
Work History
Authorization Supervisor
9 Months- Supervise a team of 8 Authorization Coordinators.
- Maintain an average 98% compliance ratewith CMS, Joint Commission, and payer requirements.
- Reduced payer denial rates by 20% through improved documentation review and staff education.
- Increased team productivity by 18% by redesigning workflow and implementing daily performance dashboards.
- Conduct 75–100 utilization reviews weekly while supporting staff with complex medical necessity determinations.
- Improved authorization turnaround time by 30%, resulting in fewer delays in patient care.
- Trained and onboarded new employees, achieving 100% competency completion within orientation.
- Led quality improvement initiatives that increased audit scores from 90% to 98%.
SLD Board Secretary
3 Years 10 Months- Prepare meeting agendas and supporting documents.
- Captured and circulated accurate meeting minutes to facilitate effective communication among team members.
- Coordinate schedules for administrators and committees.
- Facilitated report generation, correspondence management, and presentation development for leadership.
- Monitored adherence to district policies and procedures to uphold organizational standards.
Senior Authorization Specialist
7 Years 8 Months- Processed approximately 80-100 authorization requests daily with an 98% accuracy rate.
- Reduced claim denials related to authorization by 22%.
- Assisted in developing workflow improvements that shortened processing time by 15%.
- Served as lead trainer for new staff and supported quality assurance initiatives.
Administrative Assistant
2 Years 5 Months- Managed calendars, meetings, and office operations.
- Coordinated purchasing, inventory management, and vendor relationships.
- Maintained confidential records and organized filing systems.
- Assisted leadership with administrative projects and operational support.
Administrative Assistant
2 Years 2 Months- Supported Human Resources with recruitment scheduling and onboarding activities.
- Conducted background checks for volunteers and prospective employees.
- Coordinated meetings, procurement, telephone communications, and administrative functions.
- Maintained confidential personnel records and ensured compliance with organizational policies.
Education
Bachelor of Professional Studies
Skills
Led efforts in prior authorization management to streamline processes.
Directed team leadership initiatives through effective coaching and mentoring.
Oversaw insurance verification to enhance patient access.
Managed revenue cycle operations to optimize financial performance.
Navigated complex Medicare and Medicaid regulations to ensure compliance.
Engaged with commercial insurance payers to negotiate favorable terms.
Implemented electronic medical records systems such as Epic
MCO
Legacy
Raintree
and Skylight to improve data management.
Championed process improvement strategies to enhance operational efficiency.
Executed quality assurance measures to uphold service excellence.
Analyzed performance metrics and prepared comprehensive reports for management.
Leveraged Microsoft Excel and Office Suite for advanced data presentation.
Resolved conflicts effectively to foster a productive team environment.
Timeline
Authorization Supervisor
Infinite Services
10.2025 - 07.2026Read More
SLD Board Secretary
Norma Adams Clemons Academy
10.2021 - 08.2025Read More
Senior Authorization Specialist
Elderplan
11.2013 - 07.2021Read More
Administrative Assistant
West Side Montessori School
05.2011 - 10.2013Read More
Administrative Assistant
Wyckoff Heights Medical Center
02.2009 - 04.2011Read More
Medgar Evers College
Bachelor of Professional Studies
Read More