Keisha Brewer
Rowlett,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Technical Support Agent
Brinks Home Security
Dallas, TX
01.2018 - Current
- Maintain a professional attitude in the event a customer is upset about the service, the system or even an individual
- Provide white glove service
- Show willingness to assist the customers with a great time and a smiling voice.
- Assessed customer inquiries to determine the best course of action for resolution.
Technical Support Representative
Convergys
Dallas, TX
02.2014 - 11.2017
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
Education
High School Diploma -
David W. Carter
Dallas, TX05.1999
Skills
- Active listening skills
- Energetic work attitude
- Strong organizational skills
- Troubleshooting skills
- Sharp problem solver
- Courteous demeanor
- Customer service expert
Accomplishments
Handled a call from an upset customer regarding her home security system. Offered a credit on her account and ensured her system was operational. Followed up the next week, resulting in her becoming a loyal customer.
Career Overview
Over six years experience in customer service. Excellent communication skills both written and verbal. Ability to handle multiple projects simultaneously. Strong organizational and administrative skill. Work well with a team or alone. Ability to stand and or walk for long periods of time without accommodations. Ability to work overtime if need be. Very fast learner, and the ability to adhere to customers rules and regulations.
Timeline
Technical Support Agent
Brinks Home Security
01.2018 - Current
Technical Support Representative
Convergys
02.2014 - 11.2017
High School Diploma -
David W. Carter