Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Daniel

Washington

Summary

Motivated and adaptable professional with a diverse background in crisis response, education, call center and customer service. Recognized for strong attention to detail, excellent communication, and the ability to thrive in fast-paced, deadline-driven environments. Dedicated to continuous learning and professional growth.

Overview

11
11
years of professional experience

Work History

Hotline/QA Specialist

Community Crisis Inc
04.2024 - Current
  • Ensure compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
  • Serve as a subject matter expert within the QA team, providing guidance and mentorship to junior team members and fostering a collaborative work environment.
  • Respond to both suicidal and non-suicidal crisis calls with empathy and professionalism.
  • Document call interactions in real-time with high accuracy
  • Conduct QA audits to ensure adherence to protocols and identify areas for improvement
  • Make follow-up calls to support client safety and well-being
  • Prepare and deliver QA reports with actionable insights

Student Information Specialist

CARS - College Admissions & Retention Solution
06.2021 - 04.2024
  • Provided comprehensive support in college admissions processes, enhancing applicant experiences and retention strategies.
  • Managed and updated confidential student records and academic data
  • Supported admissions and retention initiatives through accurate data processing
  • Collaborated with cross-functional teams to ensure data accuracy and reporting
  • Achieved client confidence and protected operations by keeping information confidential.
  • Confirmed appointments, communicated with clients, and updated client records.

Stay At Home Parent

Home
01.2016 - 06.2021
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Oversaw household management and coordinated daily operations.
  • Strengthened time-management, organization, and problem-solving skills.

Lead Sales Associate

The Children's Place
06.2014 - 01.2016
  • Led team in achieving sales targets through strategic merchandising and customer engagement.
  • Trained and mentored new associates on product knowledge and effective selling techniques.
  • Streamlined inventory management processes to enhance stock accuracy and availability.
  • Developed promotional displays that increased customer interest and drove foot traffic.
  • Fostered relationships with key customers, enhancing loyalty and repeat business opportunities.
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.

Education

Bachelor of Arts - Urban Studies

University of The District of Columbia
Washington, DC
05-2006

Skills

  • Collaboration and communication
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong written and verbal communication skills - Skilled in de-escalation and crisis management
  • Experienced in confidential data handling and documentation
  • Fast learner with a talent for mastering new technology - Quality assurance and compliance auditing
  • Highly organized and detail-oriented
  • Punctual and reliable
  • Computer proficiency
  • Professional demeanor
  • Team collaboration
  • Flexible schedule
  • Teamwork and collaboration

Timeline

Hotline/QA Specialist

Community Crisis Inc
04.2024 - Current

Student Information Specialist

CARS - College Admissions & Retention Solution
06.2021 - 04.2024

Stay At Home Parent

Home
01.2016 - 06.2021

Lead Sales Associate

The Children's Place
06.2014 - 01.2016

Bachelor of Arts - Urban Studies

University of The District of Columbia

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