Keisha Ervin
Jacksonville,FL
Summary
Dedicated Security Officer with over a decade of experience in safeguarding premises and personnel. Skilled in emergency response, security system operation, and incident reporting. Strong background in customer service and administrative support. Holds a Class D Security License and ServSafe Certification.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Agent
Signal Security
Jacksonville, FL
06.2024 - 01.2025
- Guard, patrol, and monitor premises to prevent theft, violence, and infractions of rules.
- Operate x-ray and metal detector equipment to ensure the safety and security of the premises.
- Conduct regular inspections and surveillance to identify potential security risks and breaches.
- Respond promptly to alarms, incidents, and emergencies, ensuring a rapid and effective resolution.
- Maintain detailed logs and reports of daily activities, incidents, and security violations.
- Collaborate with other security personnel to enforce security protocols and procedures.
Security Officer
EBS Security Inc
Jacksonville, FL
08.2022 - 06.2024
- Patrol assigned areas via foot and vehicle to ensure the safety and security of premises, personnel, and visitors.
- Monitor and operate electric and manual security controls and emergency response systems.
- Complete and safeguard daily record logs and forms, meticulously reporting all incidents and violations on the premises.
- Administer activities on the premises to promptly respond to any incidents, alarms, and emergencies in a timely and rapid manner.
Customer Service Representative
Solera
Jacksonville, FL
09.2021 - 07.2022
- Provided customer support via telephone and internet inquiries, offering services available through dealership promotions and exclusive vehicle maintenance plans.
- Scheduled and rescheduled appointments sent out reminders for vehicle maintenance to customers.
- Handled customer inquiries and feedback regarding their vehicles or the dealership.
Security Officer
First Coast Security
Jacksonville, FL
10.2014 - 07.2020
- Patrolled assigned areas via foot and vehicle to ensure the safety and security of premises, personnel, and visitors.
- Monitored and operated electric and manual security controls and emergency response systems.
- Completed and safeguarded daily record logs and forms, reporting all incidents and violations on the premises.
- Administered activities on the premises to promptly respond to any incidents, alarms, and emergencies in a timely manner.
Education
High School diploma -
St. James Academy
Fort Pierce, FloridaSkills
- Security Operations
- Incident Reporting
- Safety Compliance
- Communication skills
- Administrative Support
- Time management
- Customer service
Certification
- Class D Security License, Florida
- ServSafe Certification, Florida
Timeline
Security Agent
Signal Security
06.2024 - 01.2025
Security Officer
EBS Security Inc
08.2022 - 06.2024
Customer Service Representative
Solera
09.2021 - 07.2022
Security Officer
First Coast Security
10.2014 - 07.2020
High School diploma -
St. James Academy