Keisha Evans
Certified Medical Assistant
Raleigh,NC
Summary
Motivated Certified Medical Assistant of over 6 years which thrives in fast-paced environments., With experience in both Clinical and Call Center Customer Service. Works independently, with minimal supervision, and pitch in to complete task. Demonstrates consistently strong work ethic and adherence to company policy and procedures.
Overview
16
16
years of professional experience
Work History
Certified Medical Assistant
Raleigh Medical Group GI
Raleigh, NC
12.2019 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history and vital signs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitates authorizations and referrals for manage care patients where indicated.
- Called and faxed pharmacies to submit prescriptions and refills.
- Schedule and explain patient procedures as requested by physician
- Promotes wellness by providing patient education materials, test and procedure results, communicating physician advice/instructions
- Performed clerical duties, such as data entry, answering phones, verifying insurance and filing.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Jeffer's Mann And Artman Pediatrics
Raleigh, NC
06.2015 - 11.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed and Assist in patient preparation and examination for sick and well visits with over 25 patients daily
- Obtain/record vital signs, height, weight, vision, hearing and routine screening test
- Administered and documented Oral medication and Vaccines directed by Physician
- Perform and prepare venipuncture/ heel sticks and basic lab test according to CLIA lab standards
- Obtain, scan and document patient old medical records, ED/hospitalization records, vaccine records, and Newborn screens into patient chart to assure quality care.
- Schedule appointments
- Utilize Epic, UNC Care links, NCIR, and NC state labs
School Bus Driver
Wake County Public Schools
Raleigh, NC
08.2010 - 10.2015
- Maintained NC driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to over 100 students to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Follow School Board Policies and Procedures
- Obey all Traffic Laws
- Maintain professional demeanor
Customer Service Representative
Affiliated Computer Services
Raleigh, NC
02.2006 - 08.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high volume calls of over 50 customers per day
- Provided primary customer support to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Performed duties as quality analyst
- Subject Matter expert, resolved any issues with pharmaceutical issues
Education
Certification - Medical Assisting
Gwinnett College
Raleigh, NC01.2014
High School Diploma -
Enloe High School
Raleigh, NC05.2004
Skills
- Problem Anticipation and Resolution,
- Multitasking and Prioritization
- Time Management
- Understanding and following written and oral medial orders
- Electronic Charting
- Updating medical records, medication administration and taking accurate vital signs
Timeline
Certified Medical Assistant
Raleigh Medical Group GI
12.2019 - Current
Certified Medical Assistant
Jeffer's Mann And Artman Pediatrics
06.2015 - 11.2019
School Bus Driver
Wake County Public Schools
08.2010 - 10.2015
Customer Service Representative
Affiliated Computer Services
02.2006 - 08.2010
Certification - Medical Assisting
Gwinnett College
High School Diploma -
Enloe High School