Keisha Franklin
Baltimore,MD
Summary
Flight Attendant with a vibrant background in management, customer service, and hospitality. Enriched by global travel to over 15 countries and 30 states.. Demonstrates exceptional flight safety, team collaboration, and multitasking skills, ensuring passengers enjoy a seamless and safe journey. Passionate about enhancing passenger satisfaction through attentive service and a bright smile.
Overview
7
7
years of professional experience
Work History
Owner
XO Event Planning
01.2018 - Current
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Established working relationships with clients by organizing various events.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Utilized social media to promote events and increase attendance.
- Created detailed timelines and budgets for events to meet all deadlines.
General Manager
Windsor Inn Crab House
10.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Interior Architecture
Art Institute of Fort Lauderdale
Fort Lauder06-2006
Skills
- Customer service
- Hospitality service expertise
- Attention to detail
- Strong work ethic
- Time management
- Passenger service
- Cultural sensitivity
- Team leadership
- Policy implementation
- Coaching and mentoring
- Clear communication
- Multitasking and organization
Timeline
Owner
XO Event Planning
01.2018 - Current
General Manager
Windsor Inn Crab House
10.2017 - Current
Associate of Arts - Interior Architecture
Art Institute of Fort Lauderdale
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