Keisha Gilmore
Midlothian,IL
Summary
Experienced professional with a passion for delivering exceptional customer service and a proven track record of problem-solving seeking a challenging position where I can contribute my skills to organizational success.
Overview
21
21
years of professional experience
Work History
Head Bartender
Epoch Consortium
Blue Island, IL
10.2014 - Current
- Managed open bar tabs, facilitated bill settlements, and processed transactions with precision
- Fostered positive customer relationships through attentive service, resulting in increased customer loyalty
- Mentored and trained new bartenders in customer service techniques, equipment usage, and drink preparation.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Care Representative
The Room Place
02.2021 - 04.2021
- Provided timely and courteous assistance to customers via phone, resolving inquiries and issues effectively
- Supported sales team in finalizing customer purchases and handling credit account inquiries.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Internal Investigations Manager
Macy's
01.2003 - 07.2013
- Developed and implemented comprehensive procedures to minimize losses and ensure asset protection
- Conducted thorough investigations into theft and fraud, utilizing advanced surveillance technology and analytical tools
- Facilitated conflict resolution and provided support to team members, contributing to a positive work environment.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL04-2004
Skills
- Strong Problem-Solving Abilities
- Works Well Independently
- Attention to Detail
- Time Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Service-Oriented
- Team leadership abilities
Timeline
Customer Care Representative
The Room Place
02.2021 - 04.2021
Head Bartender
Epoch Consortium
10.2014 - Current
Internal Investigations Manager
Macy's
01.2003 - 07.2013
Bachelor of Arts - Psychology
Chicago State University
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