Keisha Harmason
Houston
Summary
Highly motivated employee, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapted to working effectively unsupervised and quickly mastering new skills. Strong organizational, customer service, and communication skills, with the ability to independently plan and direct business affairs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Central Support Assistant Manager
Herc Rentals
Houston
08.2021 - Current
- Collaborated with team members on projects related to improving the overall quality of service provided.
- Assisted customers with technical inquiries, providing detailed and accurate information about products and services.
- Encouraged customer loyalty through personalized service experiences.
- Conducted end-user training sessions on software applications and hardware devices.
- Maintained records of customer service interactions using CRM software systems.
- Monitored incoming emails and responded accordingly in a timely manner.
- Ensured compliance with company policies when dealing with customer inquiries.
Shipping/Receiving Clerk
Source Logistics
Houston
07.2018 - 08.2021
- Scheduling loads for the warehouse daily with brokers and less-than-truckload companies.
- Create outbound and inbound bills of lading daily.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Reservation/Logistics Coordinator
Equipment Depot
Houston
09.2016 - 06.2018
- Setting up rental or demo contracts for construction companies that are either building outside or inside a building.
- Check equipment functions for the next rental contract, for daily ready reports.
- Assist with freight bookings for accounts, and maximize profits by negotiating with freight brokers for the best rates possible.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Monitored compliance with safety regulations and quality standards during transport operations.
Reservation Coordinator
Herc Rentals
Houston
10.2014 - 09.2016
- Take calls and emails for rental requests and certain customers who choose to purchase equipment.
- Track drivers' manifests, and update the customer on drop times and the location of the equipment.
- Developed and implemented procedures for processing reservations.
- Assist with the other Herc local branches throughout 50 states.
- Answered questions regarding availability, rates, amenities, special offers and policies.
- Monitored changes in reservation status, modified existing reservations as needed.
Dispatcher
Metro Transportation
Houston
09.2012 - 10.2013
- Update the manifest throughout the day with traffic updates, keeping the drivers running on time.
- Arrange necessary repairs to restore service and stay on track of the schedule.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Resolved customer complaints related to service issues or delays.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Assistant Manager
Jamba Juice
Houston
06.2010 - 12.2011
- Working here, I was promoted and gained managerial skills in interviewing new employees, opening and closing the store, and supervising 5 to 8 employees per shift.
- Staying current on all safety requirements.
- Advising, Coaching, Payroll, HRM Knowledge.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service
Sears Essentials
San Diego
06.2008 - 02.2009
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Involvement in managing defective products in the company system.
- Greeted clients and provided excellent customer service.
- Manage and control eight operating cash registers daily.
- Provided customer service support when needed.
- Provided excellent customer service during transactions.
- Managed customer service inquiries, complaints, escalations.
Education
Bachelor of Science - Business Administration And Management
Central State University
Wilberforce, OH05-2025
Associate Degree - Human Resources Management
Eastern Gateway
Wilberforce, OH08-2021
Pharmacy Tech Diploma - Information Technology
National Institute of Technology
Houston, TX05.2006
High School Diploma -
Jones High School
Houston, TX05-2005
Skills
- Employee training
- File system management
- Administer payroll
- Business administration
- Project management
- Team building
- Human resources
- Professionalism and etiquette
- Telephone and email etiquette
- Continuous improvement
- Professionalism
References
Available upon Request
References
References available upon request.
Timeline
Central Support Assistant Manager
Herc Rentals
08.2021 - Current
Shipping/Receiving Clerk
Source Logistics
07.2018 - 08.2021
Reservation/Logistics Coordinator
Equipment Depot
09.2016 - 06.2018
Reservation Coordinator
Herc Rentals
10.2014 - 09.2016
Dispatcher
Metro Transportation
09.2012 - 10.2013
Assistant Manager
Jamba Juice
06.2010 - 12.2011
Customer Service
Sears Essentials
06.2008 - 02.2009
Bachelor of Science - Business Administration And Management
Central State University
Associate Degree - Human Resources Management
Eastern Gateway
Pharmacy Tech Diploma - Information Technology
National Institute of Technology
High School Diploma -
Jones High School
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