Keisha Harris
Red Bay
Summary
Versatile professional with a proven track record at Alabama Department of Corrections and Family Medical Associates excelling in high-pressure environments and complex data analysis. Demonstrated expertise in records management and conflict resolution, enhancing safety and operational efficiency. Skilled in fostering clear communication across diverse groups, achieving significant improvements in process accuracy and team cohesion.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Alabama Department Of Corrections
07.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required by utilizing TPM, Windows, Excel, and Word programs
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Medical Assistant
Family Medical Associates
03.2017 - 01.2021
- Prepared daily, weekly, and monthly schedules, and maintained appointment calendars for the physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Oriented and trained new staff on proper procedures and policies.
Medicaid/Medicare Specialist
TMG Health
08.2016 - 02.2017
- Implemented preventative measures for potential fraud or abuse cases by diligently reviewing claim submissions for inconsistencies or red flags.
- Utilized data analysis tools to identify trends in claim denials, leading to targeted improvements in processing accuracy.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
- Enhanced overall customer experience with empathetic listening and clear communication during interactions.
- Communicated with people from various cultures and backgrounds.
- Specialized in providing technology-enabled business process outsourcing (BPO) solutions primarily for government sponsored health plans, focusing on services like claims, processing, member management, and regulatory compliance.
Education
Associate Degree In Nursing - Nursing
Amarillo College
Amarillo, TXSkills
- Strong interpersonal & communication skills
- Type 70 WPM
- De-escalation techniques
- Conflict resolution skills
- Poised under pressure
- Records management
- Organizational skills
- Excellent public-facing point person
Timeline
Correctional Officer
Alabama Department Of Corrections
07.2022 - Current
Medical Assistant
Family Medical Associates
03.2017 - 01.2021
Medicaid/Medicare Specialist
TMG Health
08.2016 - 02.2017
Associate Degree In Nursing - Nursing
Amarillo College
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